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FAQs and Further Support | Migration to nhs.net

Where do I get more information?

Please see the Frequently Asked Questions (FAQs) below:


What is the migration process?

The high-level technical process for copying/moving data and involves:

  1. Stage One (Copy Commence) – This involves the copying of files and folders from HSCIC environment to the nhs.net environment. Colleagues will be notified once copy commences. You may start to see files and folders start to appear in nhs.net. Please do not edit in nhs.net as your changes will not be retained whilst the copy continues throughout the following weeks. Continue to work as usual using your hscic.gov.uk credentials until the migration is completed.
  2. Stage Two (OneDrive, Teams, and SharePoint sites connected to O365 Groups Switchover) – This is when you will be able to use nhs.net for your OneDrive, Teams, and SharePoint (excluding standalone sites).
  3. Stage Three (Standalone SharePoint Site Switchover) – This is when you will be able to use nhs.net for all your standalone SharePoint sites as well as OneDrive, Teams, and SharePoint activities from Stage Two.

What is involved in Stage one: Copy Commence?

  • The migration takes a copy approach. This means at a certain date; your files and folders will begin being copied across to your nhs.net Microsoft environment. This will then continue right up till Switchover to ensure all edits, and changes are replicated in the nhs.net environment.
  • As a result, when the copy begins, the process will identify where the documents and files currently sit and will replicate them in your new area. If you change the structure of your files in the NHSD environment after copy commence starts, it will not be replicated, and you will have to re-do the changes in the nhs.net Microsoft once switched.
  • We will notify you when the Copy Commence stage begins.
  • You will be able to edit existing documents and create new documents throughout the Copy Commence stage.

What applications will be migrated?

Please refer to the support site page: What is migrating and when? to check which applications will be migrating.

Do I login to my laptop/desktop as normal on Switchover Day?

Yes, please login the same way you normally do to your laptop/desktop.

Teams Migration FAQs

Will my private conversations & chat files be migrated?

No, all private conversations will be retained in the NHSD tenant but not migrated to nhs.net. You will still be able to use your teams chat in NHSD until Switchover Day Phase 1 (10 July)

Do I need to re-share links I previously shared with my colleagues to migrated SharePoint files?

Yes, if you would like to re-share migrated SharePoint files you will need to re-share the updated link. Please note, when you do so, the default setting shown as below would be ‘can view’ for this users but this can be adjusted where necessary.

Will my user specific settings be migrated (e.g., pinned chat)?

 No, all specific user settings should be recreated on nhs.net. See a quick refresher on how to change or update your settings.

Will my customised Teams settings (e.g., settings within Teams)?

No, all customised Teams settings should be recreated on nhs.net. To view your settings in the NHS Digital environment, please see the Teams Settings guidance. You could take a screenshot of this if you would like to re-create the same settings in nhs.net

As a Team owner, will my MS Teams Tabs be migrated?

No. MS Teams Tab will be migrated. However, you will still be able to access your NHSD MS Teams Tab until the main migration. Here is how to re-pin tabs on Teams.

Will my pinned messages be migrated?

No, please re-pin your chats in the NHSmail Teams environment. See this link as a refresher on how to pin a chat message in teams.

Will my meeting invites invite within Teams Channel be migrated?

No, meetings that are generated within a Teams chat will not be migrated. All meetings sent via your email will be replicated in nhs.net and you will be able to join via your Teams once phase 2 (Switchover) occurs.

Will my current meeting invites be migrated?

Yes, your current meeting invites will be in nhs.net, and you will also gain the ability to join via your Teams.

As a member of a Shared Channel, will I be able to access it following migration?

Members of a shared channel will need to re-request access using nhs.net credentials following the migration.

After Switchover, why can I not see all of my Teams Channels?

If you are part of a large number of Teams groups, some channels may not be shown on the Teams interface. You can expand each group via the arrow next to the group to be able to view the channels within them.

After Switchover, I have a MS Team created in nhs.net which I did not have in the previous tenant – why is that? ?

As part of the migration, all O365 groups will have a Teams group migrated in the nhs.net tenant (even if there was not one used/created previously).

SharePoint Migration FAQs

Will my SharePoint files and folders be migrated?

Yes, all files and folders in your SharePoint will be migrated.

I’ve seen there are two phases of SharePoint migration and I’m unsure when my specific SharePoints will be migrated?

In Phase 2, modern SharePoint sites will be migrated. These are connected to O365 groups. In Phase 3, classic SharePoint sites will be migrated. These are not connected to O365 groups. Most SharePoint sites are modern. To identify what type of site you are using, please see the guidance here: Classic versus Modern SharePoint sites. Please do not convert your sites from classic to modern, or modern to classic as this will cause a block to the SharePoint migration.

How will I access my new SharePoint sites once switched over?

Please look out for an email on your switchover day which will contain links to all the SharePoint sites you currently have access to.

How will my permissions be set-up in NHSmail?

Permissions are automatically copied in to NHSmail and you will have the same permission as you currently experience in NHSD. We are removing external guest access from any SharePoint sites being migrated, to restore guest access External Sharing page and follow the instructions.

Will my SharePoint site logos and customisation migrate?

No, site customisations cannot be migrated and if required, should be re-implemented in nhs.net.

Will the SharePoint branding stay the same in nhs.net?

No, the branding may slightly differ. Please see the ‘Switchover Day guidance for all users’ section of the support site for examples of the differences in branding.

Will my document library settings migrate?

No, document library settings should be re-implemented in nhs.net. To view your library settings, select the settings cog in the top bar of the SharePoint site and select ‘Library settings’.

Will items in my recycle bin be migrated?

No, recycle bins will not be migrated. Please save any required files/folders in the recycle bin back to OneDrive or SharePoint ahead of the copy commence.

Do I need to re-share links I previously shared with my colleagues to migrated SharePoint files?

Yes, if you would like to re-share migrated SharePoint files you will need to re-share the updated link. Please note, when you do so, the default setting shown as below would be ‘can view’ for this users but this can be adjusted where necessary.


OneDrive Migration FAQs

Will all my files or folders be migrated?

Yes, all files and folders will be migrated. The only circumstance a file will not be migrated is when it is above 60GB in size.

Will OneDrive permissions be migrated? ?

If you have previously shared files and folders with both internal (@hscic.gov.uk) and external users, these permissions will not be migrated.

Will the old links I shared with colleagues and guest be replaced automatically?

No, please re-share new links of files or folder now located on NHSmail OneDrive with colleagues and guests where necessary. Refer to your data sharing policy.

I use a VDI how will I access my OneDrive following Switchover?

Please look out for an email from the At.One.Migration mailbox with specific VDI instructions.

Other 365 Apps Migration FAQs

Will my MS Forms be migrated?

Forms will not be automatically migrated from legacy NHSD to nhs.net. Any standalone forms will remain accessible in legacy NHSD. If your Form is linked to SharePoint, Teams, OneDrive, and Planner you may wish to manually migrate to nhs.net. For example, if your form is part of a Power Automate flow. We recommend creating any new Forms in nhs.net moving forward. For guidance, please see here.

Will my To-Do be migrated?

No, To-Do will remain on NHSD. We recommend creating any new tasks in the nhs.net environment if you utilise the application.

Will applications like Whiteboard, Sway, and Project Online be migrated?

No, these applications will remain in NHSD.

Will Microsoft Planner be migrated?

Planner will be automatically migrated. There is no action for you. Please be aware, on the night of switchover you will receive emails for each task you have been assigned.

Will Wiki be migrated?

No, since Wiki can only be accessed via MS Team Tabs and will not be migrated, we recommend that you copy and save your Wiki content on OneNote ahead of the copy commence.

Will my OneNote be migrated?

Yes, your OneNote will be migrated to the nhs.net OneNote. It is recommended that you use this for all your note taking, including Wiki.

What will happen to my Power BI dashboards?

You will need to manually update your Power BI workspaces. We will be in touch with Power BI owners to provide extra support.

Power BI FAQs

Data Sources

I have a dashboard/workspace that no longer needs to be updated but does need to be accessible. Do I need to do anything?

Not at the moment. Your dashboard will remain accessible for the period of dual licensing (currently estimated for 6 months). If the data sources are in OneDrive, SharePoint, or Teams, the dashboard will not update following Switchover.

I have a dashboard with only SQL databases. Do I need to migrate the dashboard?

Not at the moment. Dashboards based on any other sources than SharePoint, Teams, and OneDrive will continue to update throughout and post the migration. Priority should be given to dashboards with data connections in SharePoint, Teams, and OneDrive as these data sources will be automatically migrated.


Do I need to request a Power BI Pro license?

No. If you currently have a Power BI Pro licensing in the legacy NHSD environment, a Power BI Pro license will be automatically applied to your NHS.net account.

Will Power BI Pro licenses be revoked in the legacy NHSD environment?

We are working with Microsoft to establish a dual licensing period. This means that for the duration of this agreement, you will have Pro access in both legacy NHSD and NHS.net. Once the dual licensing agreement concludes, your legacy NHSD Pro license may be revoked. This process is currently under analysis and more information will be shared when we know more.

Will colleagues without Power BI Pro be able to access Power BI?

Yes – all colleagues are enabled with Power BI Free in NHS.net.

Premium Considerations

What will happen to workspaces stored in Premium?

Any workspaces and dashboards will have to be manually migrated to NHS.net. This includes the creation of the workspace within NHS.net. We are currently working through the licensing considerations to ensure this functionality will be available to those that require it.


What will happen to sharing links for Power BI dashboards?

Sharing links and published links will change following migration. If the reports require to be shared, the new links will need to be distributed to the relevant colleagues.


Where can I ask for help if I have an issue with my dashboard migration?

Please contact the migration team at england.migrationsupport@nhs.net for support with your dashboard.

Click here to return to the Migration Overview page.

Last Reviewed Date 21/07/2023
Updated on 21/07/2023
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