Microsoft 365 Alert – Service Degradation – SharePoint Online – Some users may be unable to see recent file activity history for document libraries in SharePoint Online – RESOLVED

Announcements Sourav Nandi

25/02/2025 08:55:00 AM

NHSmail Reference: INC46460221

Microsoft Reference: SP1016036

Issue Status: RESOLVED

Issue Description: Some users may be unable to see recent file activity history for document libraries in SharePoint Online.

More Info: Affected users may see that the details panel is unexpectedly blank when browsing activity history for document libraries in SharePoint Online. When a file is selected, some details appear, but recent activity does not.

While Microsoft are focused on remediation, our testing indicates that some users may be able to bypass impact by refreshing the affected page.

Final Update: 28/02/2025 08:35:00 AM – The fix has fully saturated, and Microsoft have confirmed with affected users that this has resolved the issue.

Scope of impact: Users serviced by the affected portions of infrastructure attempting to view file activity for document libraries in SharePoint Online may be impacted.

Root cause: A recent change intended to add additional functionality to the file activity feature is resulting in impact.

Next steps: Microsoft are reviewing their update process to understand how this impact wasn’t caught during testing so they can improve our protocols to ensure similar issues are identified and addressed before deployment in the future.