• Intermittent Issues in Sending Mail to Microsoft Email Addresses

    We are aware of an intermittent issue whereby users might be unable to send mails to Microsoft related email domains such as Hotmail, Live and Outlook. The cause of the issue is understood and we are working closely with Microsoft to resolve it as soon as possible.
    Latest Update (19/10/2020 12:50 pm) : Microsoft have removed an IP from one of two data centres from their Block List and mails are now flowing through as expected. Incidents raised will now be closed.

  • Portal – Phantom 1.1 Release

    The Phantom Portal release was implemented as planned on the evening of 13/10/2020 with new features for core NHSmail Portal functionality.

  • Egress scheduled maintenance

    Egress, the encryption service provider for NHSmail, will be having scheduled maintenance on the evening of Tuesday 13th October (10pm BST). This may cause intermittent authentication issues for a period of less than 5 minutes. If you have any questions please contact support@egress.com quoting reference 337395.

  • BT CNSP Health and Social Care Network (HSCN) – network change

    BT CNSP are completing some network configuration changes which are not expected to cause any impact to NHSmail services. This change is due to take place between 22:00 and 00:00 on 14 October. However, you may wish to review your organisation business continuity plan should there be an impact.
    Latest update [13/10/20]: This change has been postponed and will take place at a later date.

  • NHSmail – Portal Release Schedule

    This page provides a view of forthcoming releases across NHSmail from an Exchange Online perspective and for any new features or enhanced functionality. The aim is to provide a brief high level overview of specific items due for release, not to provide an in-depth article for each one. More detail will be provided as usual via the release notes for each specific release.

  • FastTrack and tenant to tenant migration update

    The NHSmail team is currently working with Microsoft and Fastrack providers to establish a comprehensive onboarding assurance process to support the migration of local services to the NHS shared tenant. If you have any questions in relation to Microsoft Fastrack and tenant to tenant migrations please contact the NHSmail team at feedback@nhs.net.

  • BT CNSP Health and Social Care Network (HSCN) – network change

    BT CNSP are completing some network configuration changes which are not expected to cause any impact to NHSmail services. This change is due to take place between 01:00 and 04:00 on 08 October. However, you may wish to review your organisation business continuity plan should there be an impact.

  • On-Premise users unable to configure account in Outlook App (4.57.0) and later on iOS 14.0.1

    We are aware of an issue impacting On-Premise users being unable to configure their account in the Outlook App (version 4.57.0) and later whilst running iOS 14.0.1. The issue remains under investigation with Microsoft. In the mean-time it is recommended that users configure their account in the native mail app on their device.
    UPDATE: 20/10/2020 – Microsoft have released a new version of the Outlook App (4.60.0). This has resolved the issue. On-Premise users wanting to access email via the Outlook App on iOS 14.0.1 are recommended to install version 4.60.0

  • NHSmail Offboarding Update

    NHS organisations who have chosen not to use the NHSmail Shared Tenant for their M365 provision are required to offboard from the service under the terms of the N365 license agreement. NHSmail are supporting this with the provision of an updated offboarding process and guidance, that will show the steps and evidence that will needed before this work can start. Please contact feedback@nhs.net for further information.

  • Portal – Phantom Release

    The Phantom Portal release was implemented as planned on the evening of 01/10/2020 with new features for core NHSmail Portal functionality.

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