• Single Sign On (SSO) Planned Maintenance– minor disruption to sign in services

    25-01-2021 02:30 PM (GMT):
    There is a planned change taking place on Saturday 30th January 2021 between 9:00 and 18:00, which may cause minor intermittent disruption to NHSmail SSO web-based services such as Portal, Email web access, Office 365 and other apps that use NHSmail credentials.

  • NHS Scotland has migrated from the NHSmail platform to a Scottish O365 platform

    15-01-2021 10:33:00 AM (GMT)
    NHS Scotland has migrated from the NHSmail platform to a Scottish O365 platform
    Any organisation commissioned to deliver NHS Scotland healthcare or healthcare related services, can request NHSScot O365 accounts by contacting their local NHS Scotland Health Board IT support desk.
    Contact details can be found on each Health Board’s website.
    Links available to each website can be found here: https://www.scot.nhs.uk/organisations

  • INC19345425- HSSI

    Issue Reported: 14/01/2021 01:00
    Issue Status: CLOSED
    Issue Description: Multiple NHS services are not accessible due to connectivity issues.
    Current Update – 14/01/2021 05:55: BT have now completed the refreshing of the remaining HSCN core routers as of 05:30. This has now fully resolved the intermittent connectivity issues previously observed. Users may experience some slowness this morning as the systems stabilise.

  • Important Information – Planned POP, IMAP & SMTP Change

    13-01-2021 12:28:00 PM (GMT)
    As outlined in the Application guidance material, as part of the migration to Exchange Online – a Proxy component is being implemented to auto-re-direct POP, IMAP & SMTP connections based on account location. Further information can be found here.
    The cutover of Internet traffic was successfully completed in December. Following the cutover some minor disruption was observed, which resulted in a small number of organisations having to use a temporary hostname. This has subsequently been resolved; any organisations using the temporary hostname will be contacted directly and asked to revert back to the correct POP or IMAP hostname.
    The final part of the change, the cutover of HSCN traffic is due to be implemented on 18/01/2021. Testing with a number of selected organisations is on-going to validate that the change has no adverse impact to accounts using these protocols over HSCN. Should you experience any issues after the planned change – please raise a ticket with the NHSmail helpdesk referencing “Proxy HSCN” and include the below information.
    • Accounts Impacted
    • Protocol being used (POP, IMAP or SMTP)
    • Hostname & Port being used
    • Error Message (screenshot if possible)

  • Issues Sending Mail to Microsoft Email Addresses

    06/01/2020 14:31 PM
    We are aware of an intermittent issue whereby some users might be unable to send mails to Microsoft related email domains such as Hotmail, Live and Outlook. The cause of the issue is understood and Microsoft are working to resolve it as soon as possible.
    Latest Update (06/01/2021 14:21) : A case has been raised with Microsoft and engineers are investigating with a view to resolving the issue as soon as possible.

  • Some users may be unable to connect to the Microsoft 365 admin center

    05/01/2021 09:30 AM (GMT)
    Some users who are served through the affected infrastructure located in Great Britain may be unable to connect to the Microsoft 365 Admin Portal service. They may experience timeouts or delays within the Microsoft 365 admin center.
    Current Update – 05/01/2021 5:50:00 PM: Microsoft have successfully rerouted affected user traffic to an alternate processing infrastructure, which has restored service health and mitigated the impact.

back to top