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Finding a Local Administrator

Local Administrators (LA) are the prime contacts responsible for the administrative duties relating to your NHSmail account. For example, resetting your password when you cannot use the self-service password reset, setting up shared mailboxes and authorising distribution lists. You will usually contact your Local Administrator through your local IT support desk.

If you are unable to log into NHSmail using your username or password, please contact your local NHS Organisation IT support desk directly for assistance unless you work within Pharmacy, Social Care, Dentistry, or are an Independent Midwife or GP Locum who should refer to the National Administration Service guide.

If you are able to log into NHSmail at www.nhs.net, you can find the names and contact details of all the Local Administrator(s) in your organisation by using the Get Help. You can find the names and contact details of all the Local Administrators in another organisation by using the People Finder in the NHSmail Portal.

Finding a Local Administrator in your organisation

To find the details of your Local Administrator:

1. Log into the NHSmail Portal at www.nhs.net

Note

You must be logged into the NHSmail Portal to access Get Help even if you are using a secure Transition / Health & Social Care Network or SWAN connection.

2. Click Help and then click on My Organisation

A list of Local Administrators who work at your organisation will be displayed

To retrieve the contact details of your Local Administrator:

3. Click on the name of the Local Administrator you wish to contact

Their email address, Local Support Telephone, Mobile, Pager, Fax numbers and Web page will be displayed on the Get in Touch section

Finding a Local Administrator in another organisation

You can use People Finder to find the details of the Local Administrator in another organisation. For example, if you are leaving an organisation and you need to contact the Local Administrator of the new organisation. Or if you work across different organisation(s) and need to contact their Local Administrators.

1. Log into the NHSmail Portal at www.nhs.net

Note

You must be logged into the NHSmail Portal to access Get Help even if you are using a secure Transition / Health & Social Care Network or SWAN connection.

2. Click People Finder in the navigation bar at the top of the screen

People finder

3. Type the name of the Organisation you wish to search for into the search box and click the magnifying glass

Local admin 2

You can use the Advanced Search to narrow down the search. Refer to the Advanced Search section for more information on using this feature. After the search results are displayed, follow Step 4-6 below to find the details of Local Administrators who work in the organization.

4. Click on the name of the contact to open the NHS Directory entry

Admin 4

5. Click on your Organisation’s Name

Admin 6

A list of Local Administrators who work at the organisation will be displayed

To retrieve the contact details of the Local Administrator :

6. Click on the name of the Local Administrator you wish to contact

Admin 7

Their email address, Local Support Telephone, Mobile, Pager, Fax numbers and Web page will be displayed on the Get in Touch section

Additional information

You can also view the Parent Organisation, Organisation Units, Sites and Child Organisations associated to your organisation under Related Items. Click on any Related item to view the information

Updated on 02/04/2020

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