NHSmail Intune Service | Overview

1. NHSmail Intune Service

NHSmail Intune is a new, cloud-based centralised mobile device management (MDM) service. The NHSmail Intune solution will centralise device management under the NHSmail shared tenant, while maintaining a high degree of customisation, oversight and local autonomy for organisations.

NHSmail Intune is now a live service with the following device types supported: Android, iOS/iPadOS, Windows 10 (and later) and HoloLens 2.

Future releases will follow and include a Windows 10 Hybrid solution which will allow organisations to continue to consume On-Premises resources (e.g., printing and network storage drives), whilst enabling organisations to adopt the NHSmail Intune Service and the benefits associated with cloud device management.

The NHSmail Intune solution will be configured to provide a core set of centrally managed security policies, settings and applications that will be common across all organisations. Local Administrators (LAs) will be able to set up their own Groups, policies, profiles, and apps on top of the centrally managed settings through the use of custom Role Based Access Control (RBAC) permissions.

1.1. Prerequisites

Some prerequisites need to be met by organisations before onboarding can begin. These include having procured EMS E3 and AADP2 licences for all users, being able to connect Apple Business Manager (ABM) to NHSmail Intune (for Apple devices) and meeting the minimum Operating System requirements.

For the full list of prerequisites required, please see the NHSmail Intune Terms of Reference (ToR).

1.2. Supported devices

Android , iOS/iPadOS, Windows 10 (and later) and HoloLens 2 will be supported across corporate clinical and non-clinical devices. 

1.3 Additional information

For more information on the NHSmail Intune Service, please refer to these Introductory Packs:

Introductory Pack 1 

Introductory Pack 2 

2. Registering your interest

In order for us to understand more about how we can best support organisations to onboard onto the NHSmail Intune Service, we request that all interested organisations register their interest.

The onboarding of organisations onto the NHSmail Intune Service will be through a phased approach, so it is important that you submit your intent through the Intune Registration Form to be considered for this service.

To register interest, please nominate a PLA/LA from your organisation to complete the Intune Registration Form.

Completing this form with details about your organisation will help us understand your requirements so we can schedule the onboarding of organisations.

Please note

The survey needs to be accessed whilst using your @nhs.net account. If you cannot access the survey please ensure that you are logged into the NHSmail Portal using nhs.net credentials and then paste the survey link into a new tab.

Important Note:

 Organisations should only complete the Intune Registration Form once. Organisations that submitted responses to the NHSmail Intune Information Gathering Survey do not need to complete the Intune Registration Form.

3. Next steps

You will receive a confirmation of submission email once you have completed the Intune Registration Form.

If your organisation meets the prerequisites to onboard onto NHSmail Intune, you will then be offered a provisional onboarding slot. This slot will be as closely aligned to your organisation’s requirements as possible.

4. NHSmail Intune SharePoint site

The NHSmail Intune SharePoint site is used to manage the information submitted by organisations that are interested in Intune. Organisations who have completed the Intune Registration Form and those organisations who are already onboarded will be able to access this SharePoint site.

Organisations will be able to update the data in real time and provide additional information relating to onboarding slots, multi-organisation management requirements and hybrid join.

Important Note

In order for us to support your organisation to onboard onto the NHSmail Intune Service and provide continued assistance and guidance once onboarded, please complete the following actions.

For all organisations who are yet to receive a provisional onboarding slot:

  • Please review and ensure that all the information we have about your organisation is up to date
  • Please ensure that all questions have been answered (where relevant)
  • Please confirm a preferred onboarding date
  • Once a provisional slot has been offered to you, please accept or decline this slot. If declining, please provide a reason

For all organisations already onboarded to the NHSmail Intune Service:

  • Please review and ensure that all the information we have about your organisation is up to date
  • Please ensure all questions have been answered (where relevant)
  • Please provide any additional information requested

5. NHSmail Intune Webinar 28/10/21

Please see below for the recording of the NHSmail Intune Webinar held on 28/10/21 in order to provide an update on the delivery status of the project, outline the onboarding journey and explain more about the technical solution.

NHSmail Intune Webinar_281021 Slide Pack and FAQs


Welcome 00:00
Housekeeping 00:10
Session 1 – Intune delivery update
Agenda 01:10
Delivery status 01:55
Onboarding journey 05:47
Onboarding profile 10:10
Key pre-requisites 12:18
Organisation information 13:20
Q & A 15:55
Session 2 – Intune technical overview
Agenda 32:50
High-level Intune solution 33:35
Features and benefits 38:19
Hybrid infrastructure 42:52
Windows 10 device adoption 49:17
RBAC & NHSmail baselines 51:51
Multi-organisation management 54:33
Configuration items 56:45
Security Group Management app 58:47
Q & A 1:00:33
Close 1:21:34


Updated on 11/01/2022
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