Microsoft 365 Alert – Service Degradation – Microsoft Teams – A small number of users’ Microsoft Teams app may intermittently crash during calls or meetings on some iPad devices – ONGOING

02/07/2025 09:20:00 AM

NHSmail Reference: INC46569497

Microsoft Reference: TM1107517

Issue Status: ONGOING

Issue Description: A small number of users’ Microsoft Teams app may intermittently crash during calls or meetings on some iPad devices.

Current Update: 18/07/2025 08:55:00 AM – Microsoft are continuing to monitor service telemetry, which shows reduced error rates and further validates the identified root cause. Development of the long-term fix to address the error introduced through the feature update is ongoing. Once the fix is validated and applied to affected environments, they plan to re-enable the previously disabled multi-window feature. They’ll provide a resolution timeline once available.

Scope of impact: A small number of users joining calls or meetings on iPad devices may be intermittently impacted.

Root cause: A feature update for iPad devices, which intended to enable multi-window support in Microsoft Teams for these devices, introduced an error that’s leading to impact.

Next update by: Thursday, July 24, 2025, at 10:00 PM UTC