We are aware of an issue where user’s with the Primary Local Admin role should be able to grant other users within the same organisation Primary Local Admin roles, however, currently they are only able to grant PLA access when they only have admin roles associated to one organisation. Therefore, if a user is a PLA to two organisations, they are unable to grant PLA access to other users.
Latest updates and guidance:
This is being investigated as part of problem record PRB0204646.
Any Primary Local Admins who have admin roles for one organisation will be able to grant PLA access and will not be impacted by this issue.
If you are impacted by this issue, any Global Admin account can apply the role. If you still require further assistance you can raise a request with the helpdesk (firstname.lastname@example.org) to be actioned on your behalf.
|Last Reviewed Date||22/11/2022|