General Issues & Guidance

There is a known issue where users are no longer able to update accounts via Tan-Sync EXTERNAL_CONNECTER service accounts since the York release. This is currently being investigated under PRB0199632.

Organisations using Outlook 2010 with Windows 7 may have recently experienced connectivity issues. This issue has been identified to be caused as a result of the Windows 7 Secure Channel (Schannel) component not configured to support TLS 1.1 and 1.2 by default.

The name of the Application account is not present in the body of the password expiry notification email sent to the Application account mailbox, and all relevant PLAs / LAs. The email notification beginning with the greeting ‘Dear NHSmail User’ is directed at the Application account where the password has already expired or is due to expire soon.

Organisations that are only using NHSmail as their email solution are not required to submit spam/ phishing evidence for the Data Security and Protection Toolkit (DSPT). Further information provided.

Perfomance issues may be noticed with folders in secondary Microsoft Exchange Server mailboxes in Outlook 2016, 2013, 2010 and 2007 versions.

Outlook performance issues when many shared folders or mailboxes are open.

All the folders of a mailbox do not load or appear in Outlook.

This issues occurs when using an autocomplete entry that already resides in the Outlook Client auto-complete cache.

When attempting to send an email to an existing address stored in your email auto-complete selection list, or a new email address typed in manually, a non-delivery report is received stating that 'The email address you entered couldn't be found.

The auto-mapping of mailboxes that a user has permissions to is enabled by design across the NHSmail platform

Users should be aware that when prompted for NHSmail login credentials Outlook by typically offers the local domain username and only requests a password.

The NHSmail Service experiences periodic issues relating to deny-listing.

Organisations should be aware that Windows XP is no longer supported by Microsoft. This means that this software is no longer tested when new software is released and is not provided with important security updates by Microsoft.