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Issues using Microsoft Outlook 2010 SP2 with NHSmail [Outlook 2010 Out of Support]

Issue Description: Compatibility issues have been identified when using Outlook 2010 service pack 2. This issue mainly impacts organisations running Windows XP desktop machines, but compatibility issues may still be seen with later operating systems when running Outlook 2010 SP2. Organisations should be aware that Windows XP is no longer supported by Microsoft. This means that this software is no longer tested when new software is released and is not provided with important security updates by Microsoft.

User Impact: Users are continually prompted to enter their username and password even if they have enter the correct credential information, as per the screenshot below:

Windows XP outlook

Latest Update and Guidance 1/12/2017:

Guidance for Users: Users should contact their local IT support desk for guidance on this issue. As a workaround, users can access NHSmail using Outlook Web App at www.nhs.net.

Guidance for LAs / Local IT: Organisations have a number of options :

  1. Ideally upgrade to Outlook 2016 or at a minimum Microsoft SP1
  2. Where upgrading is not possible organisations running Outlook 2010 Service Pack 2 and connecting via MAPI over HTTP should also deploy the hot-fixes referenced by the following Knowledge base articles;
      • a. KB2956191 –


      • b. KB2965295 –


3) Where it is not possible to deploy the patches organisations should use Outlook Anywhere to access email.

Last Reviewed Date 6/11/2021
Updated on 28/06/2022

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