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Shared Mailbox folders visibility/loading issues in Outlook

Issue Description

We are aware of an issue with folders not appearing in Outlook for Shared Mailboxes. Although the maximum number of folders is 1000, performance issues can occur when a mailbox exceeds 500 folders.

Latest updates and guidance

Further guidance can be found in the following Microsoft support article – Microsoft KB article

Last Reviewed Date 30/10/2023
Updated on 30/10/2023

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