What to do when you log into the portal for the first time
Navigating around the NHSmail Portal
Learn how to login to the NHSmail Portal and locate all key features
Searching for an entry
Learn how to search for an entry in the NHSmail portal.
Shared Mailboxes & Distribution Lists
Learn how to manage shared mailboxes as well as how to create and edit different kinds of Self Service Distribution Lists
Security questions and answers
How to update security questions as well as keeping your account safe.
Learn how to use the NHS Directory
Self-Service Leaver Joiner
Learn how to nominate your NHSmail account as a leaver or joiner
Self-Service Multi Factor Authentication (MFA) Enrollment
Learn how to enroll for Multi Factor Authentication (MFA)
Finding a Local Administrator
Guidance to help find your Local Administrator information.
What to do if your name changes
How to edit your name and update your email address if your name changes.
How to log into your account
Once you have received your log-in details, go to www.nhs.net where you can access your email account and visit the support pages for help and guidance.
Disabling a user account
Learn how to disable your account during a period of absence from work.
Can’t find the answer you’re looking for? Don’t worry we’re here to help!