Microsoft 365 Alert – Service Degradation –Microsoft Purview – Admins may be unable to export data from eDiscovery (Classic) or eDiscovery (Preview) – ONGOING

Announcements Arpan Das

14/02/2025 09:00:00 AM

NHSmail Reference: INC46452111

Microsoft Reference: MP1005102

Issue Status: ONGOING

Issue Description: Admins may be unable to export data from eDiscovery (Classic) or eDiscovery (Preview).

More info: Admins see that eDiscovery (Preview) is exporting corrupted .zip files, and exports are failing in eDiscovery (Classic).

While we work to remediate impact, we recommend affected admins attempt the following to work around this impact.

1. Attempt to re-run the job. This condition does not happen for each export attempt. Please rerun the job as a first step.

2. We recommend you start with batches 3GB or below. If the export is larger than 3GB, please break up the job into multiple parts to reduce the size.

3. If you still experience the issue, please try to use the features under the “Class eDiscovery” tab.

If you are still experiencing issues, please open a support case.

Current Update: 17/03/2025 09:02:00 AM – Microsoft are continuing their analysis of gathered logs and comparing other applications” handling of the affected .zip files to assist in the root cause investigation and develop a remediation strategy.

Scope of impact: Any admin exporting data from eDiscovery may be affected..

Next update by: Friday, March 28, 2025, at 6:00 PM UTC