Updating Profile Details
This guide will inform you how to update your NHSmail profile.
Converting a NHS Directory contact to a User
How to convert a NHS directory account to a user
Resetting a password for a user
How to reset a password for a user
How to action items
Searching for an NHSmail Portal entry
You can search for specific NHSMail Portal entries when performing basic tasks
Auto-mapping of delegate and shared mailboxes in the Outlook Client
The auto-mapping of mailboxes that a user has permissions to is enabled by design across the NHSmail platform
User Policy Management: Marking an NHSmail Office 365 user as a Leaver
Where the user is also enabled for NHSmail Office 365 Hybrid services as part of an Office 365 User Policy, additional actions will be required to remove the associated Office 365 licences and application access permissions.
Authenticating a user
How to authenticate a user account
Request for Leaver and Joiner
Learn how to nominate your NHSmail account as a leaver or joiner
NHSmail User Provisioning Guide
This guide outlines the options for creating and managing NHSmail user accounts and contact details in the NHSmail service and NHS Directory.
Multi-Factor Authentication Guidance
If you have Multi-factor authentication (MFA) enabled on your nhs.net account and you use the Outlook desktop client, you will need to follow the instructions outlined in this article to temporarily disable MFA and establish connectivity following your upgrade.
Editing a dynamic distribution list
If you are the owner of a dynamic distribution list, you can update information associated with it (e.g. name, owning users and membership rules).
Microsoft Teams guidance
Please refer to Using Teams section for more information.
User Policy Management: Creating a policy
Creating a user policy
External communication (federation) in Microsoft Teams
From July 2021, NHSmail Teams users have the ability to search, message and call users from federated ‘non-NHSmail’ organisations, and for users from the other organisation to do the same with NHSmail users.
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