Updating Profile Details


Important note

Please click on the images to enlarge them

Your user profile contains contact information that is added from the information provided when your NHSmail account is created. This information is displayed in the NHS Directory. You can edit your personal contact details, e.g. if your mobile number changes or if you want to add a personal description for yourself. Any updates you make to your profile will be updated in the Directory instantly. However, this information may be over-written if your organisation is connector managed (by a centrally-managed data source). If this is the case, please notify your Local Administrator if any of your key contact details (e.g. mobile number) change.

To update your personal details:

1. Click Profile in the navigation bar at the top of the screen


2. Click on the My Profile tab




Mobile numbers used to register for an NHSmail account must be UK based. Any NHSmail account registered with non-UK number will be disabled and will need to contact their local organisation to apply a UK based phone number to their NHSmail account. Please see Information – Non-UK registered Phone Numbers for more information.

3. Enter your new Telephone, Mobile, Fax or Pager number


The mobile number that you set here will be the number used for authentication purposes in self-service password resets. The number will also be visible on your Yammer profile. You should only use a work mobile that is used for your sole use, and not shared or a personal mobile device for this purpose. If you wish to hide a personal mobile number from being displayed in the NHS Directory, click the ‘Hide mobile number from address book’ option. Please note that NHSmail support staff and your Local Administrator will still be able to see this number even if you click to hide it. This includes any reports that a Local Administrator may create. If you do not wish your number to be visible to Local Administrators, you should not add it.

4. Enter your Web Page if applicable. This could be your own personal webpage or your organisation’s website


5. Type a brief description of yourself under Profile



6. Click Edit and select the appropriate option from the drop-down list




You can select multiple specialties, roles and work areas from the drop-down list.

   7. Click Save at the bottom of the page


The screenshot demonstrates how other users will see your profile information when they search for your details in the Directory



Additional Information

Personal detail requirements:

  • Telephone:
    • Maximum length of digits 50.
    • Minimum length of digits 8.
    • Valid special characters: [ ] ( ) + –
    • Valid character string: EXT or ext
  • Mobile, Pager & Fax
    • Maximum length is 20 characters.
    • Maximum length of digits 13.
    • Minimum length of digits 8.
    • Valid special characters: ( ) + –
  • Profile
    • maximum length of 1000 characters.

If you would like to update your profile picture this is changed through Outlook Web App. More information on this can be found in the Outlook Web App User Guide under Adding and deleting a photo on your profile.

Last Reviewed Date 07/07/2023
Updated on 07/07/2023

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