Unlocking a user’s account
If a user has incorrectly entered their password more than twelve times, their account will move from a status of active to locked. Users will need to contact their Local Administrator to unlock their account before they can access either their email account or the Portal. To see all the locked accounts that you have administrative rights over, use the Advanced search and choose Locked from the Status drop down list. Refer to Searching and Navigating for more information.
To unlock an account:
1. Click Admin in the navigation bar at the top of the screen and select User Management from the drop down menu
2. Use the search box to find the account you wish to unlock
Refer to the Searching for an Entry section for more information
Use the Advanced Search and search for ‘Locked’ under Status for a list of accounts which have the status of locked
3. Click on the user’s Display Name to open the User Details Page
4. Click Unlock in the Actions box
The message as shown will be displayed
You should follow the steps to Reset a User’s Password once the account is unlocked.
| Last Reviewed Date | 7/1/2021 |
