If you have been locked out of your account, you will be able to either contact your local IT or NHSmail helpdesks, or use the self-service password reset function to reset the password and unlock it

If you have forgotten your password, you can reset your password either by contacting your local IT or NHSmail Helpdesk, or using the self-service password reset function.

Unlocking a user's account

Information to assist organisations with ensuring their network environment is correctly configured to minimise the occurrence of account lockouts across their userbase.