Unlock your account

If you know the answers to your security questions and have a mobile number set within the profile section of your account (note: you must have access to this mobile), you will be able to unlock your account.

If you do not know the answers to your security questions or you do not have a mobile phone number associated with your account, you will need to contact your Local Administrator to unlock your account.

To unlock your account using self-service, click on the following button:

Unlock Account

After following the link provided above, enter your email address and last 4 digits of your mobile number. You will then be asked to provide answers to your security questions. Once you have correctly answered the security questions, you will get two options:

Option 1. To unlock the account without resetting your password:

Select Unlock and Keep Current Password

Unlock account 1

The following message will be displayed:

Unlock Account 2

 

Option 2. To unlock the account and reset the password:

Select Unlock and Reset Password

Unlock Account 3

A text message with a new temporary password will be sent to the mobile number associated with your account.

Updated on 17/04/2020

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