Navigating Around Outlook Web App (OWA)
How to navigate around the Outlook Web App (OWA)
Unlock your account
Guidance regarding unlocking a locked user account using self-service functions.
Roles and Permissions
Discover what roles and permissions are needed to administer the various types of accounts, lists and mailboxes.
Registering community pharmacies and pharmacists
NHSmail accounts are being offered to community pharmacists to support the secure exchange of patient or sensitive data with other health and social care professionals.
Opening and deleting emails
How to open emails and delete emails
Creating an email signature
How to create an email signature
Setting automatic replies (Out of Office)
How to set automatic replies (Out of Office)
Shared Mailbox Guide for NHSmail
A shared mailbox is the new terminology for what was previously referred to as a Generic Mailbox (GM). This is a Shared Mailbox Guide
Using the NHS Directory (People Finder)
You can use the people finder functionality of the portal to search for the details (email, telephone number, pager, organisation details) of other colleagues who use NHSmail.
What to do if your name changes
How to edit your name and update your email address if your name changes.
How to hide / unhide your mobile phone number from the NHS Directory
A mobile phone number needs to be provided when applying for an NHSmail account as temporary passwords are sent via a text message.