Opening and deleting emails

Opening an email

To open an email in your inbox:

1. Click Email in the navigation bar on the NHSmail Portal




2. Click an unread email to read it in the reading pane


Unread emails have a blue bar to the left of them and the subject is also written in blue

3.Double click an email to read it in a new window

4.Click the cross at the top right of the email window to return to your inbox


You may want to flag a received email to set a reminder on it. Refer to the Managing tasks and reminders module for more information on flagging emails

Handy Hint

To print emails, select File at the top left of the message and select print

Deleting an email

Click the Bin icon that appears on the email when you hover the cursor over it



If you accidentally delete an email, you can find it in your Deleted Items folder on the left side of the main inbox page. To remove an item from your deleted items folder click on the email and drag it to the folder of your choice on the left side of the screen or you can click the checkbox on the email and click Restore on the top of the screeny.

Handy Hint

You will be able to self-recover deleted items up to 30 days after removal. Following that, you should contact your Local Organisation Administrator to recover deleted items for up to 180 days

Last Reviewed Date 24/05/2024
Updated on 24/05/2024

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