Roles and Permissions

Roles

As an administrator for the NHSmail platform you will be assigned a role. This role will determine the permissions you will have when performing particular activities on the platform. Below outlines the different roles in the NHSmail platform and the matrix highlights the permission assigned to these roles:

  • Local Primary Admin
  • Local Admin
  • Global Admin
  • Tenant Admin
  • Local Helpdesk
  • Global Helpdesk
  • Connectors
  • Authorisations
  • Audit
  • O365 Admin
  • Local Report Admin
  • Global Report Admin

User Account and Contact Permissions

Note

It is advised that Local Admin accounts do not need Local Report Admin role, this role is given to Local Admin role as a default. If you do provide both a Local Admin and Local Report Admin roles, this may cause some loss to admin access. You should only provide Local Report Admin role to standard users.

Roles Permissions
Create User Read User Update User Delete User Restore User Create Contact Read Contact Update Contact Delete Contact
Local Primary Admin Checked Icon Checked Icon Checked Icon Unchecked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Local Admin Checked Icon Checked Icon Checked Icon Unchecked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Local Helpdesk Unchecked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Checked Icon Unchecked Icon
Global Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Global Helpdesk Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Tenant Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Audit Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon
Authorisations Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Connector Checked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon Checked Icon Checked Icon Checked Icon Unchecked Icon
O365 Admin Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Local Report Admin Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon
Global Report Admin Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon

Shared Mailbox and Distribution List Permissions

Roles Permissions
Create Shared Mailbox Read Shared Mailbox Update Shared Mailbox Delete Shared Mailbox Restore Shared Mailbox Create Distribution List Read Distribution List Update Distribution List Delete Distribution List
Local Primary Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Local Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Local Helpdesk Unchecked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Checked Icon Unchecked Icon
Global Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Global Helpdesk Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Tenant Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Audit Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon
Authorisations Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Connector Checked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon Checked Icon Checked Icon Checked Icon Unchecked Icon
O365 Admin Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Local Report Admin Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon
Global Report Admin Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon

Organisation Permissions

Roles Permissions
Create Org Unit Read Org Unit Update Org Unit Delete Org Unit Org Unit Shortname edit Org Unit Registration Limits Read Audit Top-up Updates
Local Primary Admin Checked Icon Checked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon Checked Icon Unchecked Icon
Local Admin Unchecked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Unchecked Icon
Local Helpdesk Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Global Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Unchecked Icon
Global Helpdesk Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Unchecked Icon
Tenant Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Unchecked Icon
Audit Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Unchecked Icon
Authorisations Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon
Connector Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
O365 Admin Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Local Report Admin Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Global Report Admin Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon

Resource Mailbox Permissions

Roles Permissions
Create Resource Mailbox Read Resource Mailbox Update Resource Mailbox Delete Resource Mailbox Restore Resource Mailbox
Local Primary Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Local Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Local Helpdesk Unchecked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon
Global Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Global Helpdesk Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Tenant Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Audit Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Authorisations Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Connector Checked Icon Checked Icon Unchecked Icon Unchecked Icon
O365 Admin Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Local Report Admin Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Global Report Admin Unchecked Icon Checked Icon Unchecked Icon Unchecked Icon Unchecked Icon

Reporting Permissions

Roles Permissions
Mailbox Report Contact Report Distribution List Report Mobile Report Possible Duplicate Users Report Top-up Report O365 Licence Report
Local Primary Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon
Local Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon
Local Helpdesk Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Global Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Global Helpdesk Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon
Tenant Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Audit Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Authorisations Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Connector Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
O365 Admin Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Checked Icon Checked Icon
Local Report Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Unchecked Icon Unchecked Icon
Global  Report Admin  Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon

 

Roles Permissions
Organisation Admin Report Dashboard Report Connector Report Organisation Traffic Report Mover Leaver Report
Local Primary Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Local Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Local Helpdesk Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Global Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Global Helpdesk Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Tenant Admin Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Audit Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Authorisations Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Connector Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
O365 Admin Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon Unchecked Icon
Local Admin Report Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Global Admin Report Checked Icon Checked Icon Checked Icon Checked Icon Checked Icon
Updated on 20/01/2021

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