PODs – NHSmail Support

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PODs

Roles and Permissions

Discover what roles and permissions are needed to administer the various types of accounts, lists and mailboxes.
Creating a shared mailbox

How to create a shared mailbox
Setting shared mailbox permissions

How to set mailbox permissions
Viewing shared mailbox statistics

How to view mailbox statistics
Editing a shared mailbox

How to edit a shared mailbox as well as the organisational unit of a mailbox
Transferring a shared mailbox

How to transfer a shared mailbox
Deleting and restoring a shared mailbox

How to delete and restore a share mailbox
Setting a mailbox delegate

How to set up a mailbox delegate
Shared Mailbox Guide for NHSmail

A shared mailbox is the new terminology for what was previously referred to as a Generic Mailbox (GM). This is a Shared Mailbox Guide
Managing Shared Mailboxes

This guide will show you how to manage Shared Mailboxes.
NHSmail frequently asked questions (FAQs) for users managed by the National Administration Service (NAS)

These are generic frequently asked questions (FAQs) that apply to community pharmacy, dentistry, social care organisations and dispensing appliance contractors (DACs) users in England who are managed by the National Administration Service.
For any FAQs directly related to your specialism, please consult the relevant landing pages for your area.
MFA PODS User Frequently Asked Questions (FAQs)

This article contains frequently asked questions about MFA to support PODS users to perform simple technical troubleshooting

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