Managing Shared Mailboxes

A shared mailbox (also known as a generic mailbox) is a type of mailbox that can be accessed by a group of users from the same organisation.

The shared mailbox may be used for several reasons (e.g. a district nursing team may have a shared mailbox for incoming referrals that the entire team has access to so anyone on duty can read or action the email).

If you are the owner of a shared mailbox, you can add and remove members and owners to the mailbox. To set up or delete a shared mailbox or change any other setting, contact your Local Administrator.

To manage your shared mailbox:

1. Sign-in to the NHSmail Portal using your .net credentials




2. Click Profile in the navigation bar at the top of the screen and Click My Shared Mailboxes.



3. Click the Magnifying Icon




A list of mailboxes that you are an owner of will be listed automatically.

Managing Shared Mailboxes4. Click the Display Name of the mailbox you want to manage

5. Click Add to add Members or Owners to the shared mailbox


You can also remove members or owners by clicking the red cross next to their email address

6. Type the user’s name into the search box

Refer to the Searching for an Entry section for more information

7. Click Update at the bottom of the page

Additional Information

  • A maximum of 250 members can be added to a Shared Mailbox.
  • A maximum of 100 owners can be added to a Shared Mailbox.

Please note exceeding the recommended maximum members and owners may result in performance issues and temporary loss of access to the shared mailbox.

Last Reviewed Date 27/06/2024
Updated on 27/06/2024

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