How to create a shared mailbox

A shared mailbox is the new terminology for what was previously referred to as a Generic Mailbox (GM). This is a Shared Mailbox Guide

This guide will show you how to manage Shared Mailboxes.

The auto-mapping of mailboxes that a user has permissions to is enabled by design across the NHSmail platform

A summary of the different NHSmail shared mailbox account statuses in the NHSmail Portal.

Latest information on the NHSmail service including NHSmail mass migration, a reminder to check your junk folder regularly, NHSmail IG live event, application account requests, the decommissioning of Skype for Business, Transport Layer Service (TLS) deprecation, using NHSmail on shared computers or unmanaged devices, Egress large file transfer web form for OWA users, external communication in NHSmail Microsoft Teams, risky login monitoring and the introduction of improved shared mailbox naming for shared mailboxes under the National Administration Service (NAS).

Guidance on setting up Out of Office for Shared Mailboxes.

This guide has been created to help you as a care provider, to get set up, orientate yourself with your user accounts and the processes you will use, to start using NHSmail straight away, whether for the first time, or if you are joining an existing care site