Email Alias

Click Admin in the navigation bar at the top of the screen and select User Management from the drop down menu

Use the search box to find the user’s account you wish to edit

selecting user management

Refer to the Searching for an Entry article for more information

Click on the user’s Display Name to open the User Details Page

View Users email aliases

You can view a list of the user’s email aliases in a list format if you need to reference an old email alias.  Follow steps above to re open the user’s account then:

Click on Other Email Aliases

Select other email aliasViewing all previous email aliases

The list of the user’s email aliases will pop up

Selecting a new email alias

If a user’s name changes (e.g. they get married and their surname changes) you can edit their name through the User Details page. Once the first or last name is changed, you will need to update the user’s email alias to reflect their new name. This change will immediately update the NHS Directory and the old email alias will be retired. Any new emails sent from the user will use the new email address, however the old email alias will still work for inbound emails

To select a new email alias:

1. Type in the new name in the First Name/ Last Name section within the user details box

The user’s Display Name will automatically update

selecting new alias

2. Select a new Email Alias from the drop down menu

Local Administrators should follow local policy to notify the user of their new email alias. The user’s old email alias will continue to work for inbound emails.

3. Click Update at the bottom of the page. If the update button doesn’t proceed to an update double check that all fields have valid data in them and correct any errors.

Updated on 24/07/2019

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support
back to top