Managing Mobile Devices

You can view mobile devices that a user has set up to access their NHSmail account. You can block and unblock devices set up from NHSmail, preventing a device from syncing new items and sending emails. You may want block a device if the user has lost their device and unblock it if it later found. Only administrators have the ability to block devices. You can also wipe device data remotely in the event a device is lost, stolen or otherwise compromised

Viewing Mobile Devices

1. Click Admin in the navigation bar at the top of the screen and select User Management from the drop down menu

selecting user management

2. Use the search box to find the user whose mobile devices you wish to view.

Refer to the Searching for an Entry section for more information

3. Click on the user’s Display Name to open the User Details Page. 

4. Click on Show Mobile Devices in the Status box

Select show mobile devices

A list of the user’s registered mobile devices is shown:

List of all mobile devices

Blocking Mobile Devices

Select the device(s) you wish to block by clicking on the check box to the left of its name

Handy Hint

You can see whether the device is currently blocked under Access State

Click Block Device

Block a device option

The following message will be displayed:

Success notification

Unblocking Mobile Devices

Select the device(s) you wish to unblock by clicking on the check box to the left of its name

Handy Hint

You can see whether the device is currently blocked under Access State

Click Unblock Device

Unblock a device

The following message will be displayed:

Notification of successful unblocking

Wiping Data on Mobile Devices

Select the device(s) you wish to wipe data on by clicking on the check box to the left of its name

Click Wipe Device

Wipe device button

Click Confirm to wipe the selected mobile device

Select confirm to wipe the device

Setting Organisational Mobile Device Policy

This function can only be carried out by a Tenant Administrator or a Global Helpdesk Administrator. Refer to the NHSmail mobile device configuration guide and this Microsoft guidance site for further information on what policies are available. Please contact feedback@nhs.net to request this change

Updated on 15/07/2019

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