Delete or Restore a User Account

Deleting an account

If you require a user account to be deleted please mark the user account as a Leaver and after 30 days, the account will be moved to deleted if not marked as Joiner to another organisation. Refer to Marking a User as a Leaver for more information.

Please note that deleting accounts function is available for Global Administrators, Global Helpdesk and Tenant Administrators only.  If you require the account to be deleted urgently please contact, but this must be supported with a compelling business case.


If your organisation is connector managed, please be aware that any manual updates might be over-written by the connector

Restoring an account

An account can be restored within 30 days if it has been accidentally deleted. Please follow the below steps to self-service restore accounts.

Important Note

It is not possible to restore deleted accounts after 30 days. After this window has elapsed, Local Administrators will be required to create a new account for the user in question.

To restore an account:

selecting user management1. Click Admin in the navigation bar at the top of the screen and select User Management from the drop down menu

2. Use the search box to find the account you wish to restore


Refer to the Searching for an Entry section for more information

Handy Hint

Use the advanced search and search for ‘Deleted’ under Status for a list of all deleted mailboxes

3. Click on the user’s Display Name to open the User Details Page

4. Click Restore in the Actions box




Press confirm to restore account

5. Click Confirm




Success notificationThe message will be displayed as in the screenshot



Additional Information

Account Restoration Period

  • An account can be restored for up to 30 days after deletion. Once the 30 day period has passed, the account will be permanently deleted.
  • Account may remain in ‘Restoring’ state for 30 mins to 2 hours during synchronization.
  • If an account is restored, it has to be restored back to its original state prior to deletion.

Last Reviewed Date 01/08/2023
Updated on 01/08/2023

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