Passwords and Unlocks

The NHSmail password policy was introduced in May 2019 to help keep the NHSmail service safe in line with the National Cyber Security Centre (NCSC) guidelines.

If you have forgotten your password, you will be able to use the self-service password reset function to reset your password without contacting your local IT or NHSmail Helpdesk

If you have forgotten your password, you can reset your password either by contacting your local IT or NHSmail Helpdesk, or using the self-service password reset function.

If you have forgotten your password, you can reset your password either by contacting your local IT or NHSmail Helpdesk or by using the self-service password reset function

To keep your account secure you will need to change your password every 365 days.

If you have been locked out of your account, you will be able to either contact your local IT or NHSmail helpdesks, or use the self-service password reset function to reset the password and unlock it

Preventing frequent account lockout issues.

Information to assist organisations with ensuring their network environment is correctly configured to minimise the occurrence of account lockouts across their userbase.