Passwords and Unlocks

The NHSmail password policy was introduced in May 2019 to help keep the NHSmail service safe in line with the National Cyber Security Centre (NCSC) guidelines.

When your password needs to be reset or updated you can visit the self-service page and update your password. If your user name and password keeps being rejected your account may be locked and require a password reset to re-gain access.

To keep your account secure you will need to change your password every 365 days.

Guidance regarding unlocking a locked user account using self-service functions.

Preventing frequent account lockout issues.

Information to assist with ensuring your account is ready to use self-service password reset and unlock functions.

Information to assist organisations with ensuring their network environment is correctly configured to minimise the occurrence of account lockouts across their userbase.