NHSmail password policy The NHSmail password policy was introduced in May 2019 to help keep the NHSmail service safe in line with the National Cyber Security Centre (NCSC) guidelines.
Reset your password When your password needs to be reset or updated you can visit the self-service page and update your password. If your user name and password keeps being rejected your account may be locked and require a password reset to re-gain access.
Change your password To keep your account secure you will need to change your password every 365 days.
Getting ready to use self-service password reset and unlock Information to assist with ensuring your account is ready to use self-service password reset and unlock functions.
Lockouts – Hints & Tips for Organisations Information to assist organisations with ensuring their network environment is correctly configured to minimise the occurrence of account lockouts across their userbase.