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Account Lockout Guide


Where frequent account lockouts occur, it is necessary to clear your NHSmail credentials that have been stored in a computer or mobile device used to access your NHSmail account.
This is likely to be the root cause of a frequent lockout.

Document information and downloads

  • Introduction
  • Account lockout audits requests
  • Lockout guidance and next steps
  • Microsoft Internet Explorer / Edge browsers (with credential access rights)
  • Google Chrome browsers – saved password removal
  • Android mobile devices – updating exchange password
  • IOS mobile devices – updating / removing Exchange password
  • IOS mobile devices – saved password removal

File type Adobe Acrobat Portable Document Format (.pdf)
File size 1.3MB

Last Reviewed Date 2/9/2021
Updated on 27/06/2022

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