Calling Policies
This article provides guidance for NHSmail Teams Phone System Administrators who would like to create custom Calling Policies to control...
Phone System Administration
Access a range of articles created to help you understand more about how to administer and manage Phone System features and policies for your organisation/s
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Resource Accounts
This article provides guidance for NHSmail Teams Phone System Administrators who would like to configure Resource Accounts for their organisation.... -
Caller ID Policies
This article provides guidance for NHSmail Teams Phone System Administrators on how to create and configure custom Caller ID policies.... -
Call Queues
This article provides guidance for NHSmail Teams Phone System Administrators on how to configure and manage Call Queues for their... -
Assigning Policies to Users and Unassigning Policies from Users
This article provides guidance for NHSmail Teams Phone System Administrators on the individual and bulk assignment of policies to users... -
Assigning Numbers to Users and Unassigning Numbers from Users
This article provides guidance for NHSmail Phone System Administrators on how to assign and unassign numbers to users within their... -
Auto Attendants
This article provides guidance for NHSmail Teams Phone System Administrators who wish to create, edit, update, and delete Auto Attendant... -
Dial Plans
This article provides guidance for NHSmail Teams Phone System Administrators on how to configure Dial Plans for their organisation. A... -
Inventory Type Change for Numbers
This article provides guidance for NHSmail Teams Phone System Administrators on how to convert telephone number types. Microsoft Teams uses... -
Voice Routing and Voice Routes (Direct Routing)
This article provides guidance for NHSmail Phone System Administrators who are using / intend to use Direct Routing as their...
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