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Voice Routing and Voice Routes (Direct Routing)

This article provides guidance for Phone System administrators to set up Voice Routes and assign Voice Routing Policies to users within their or organisation. Voice Routing Policies determine how calls from a user will be routed. A Voice Routing Policy is made up of PSTN Usages, which are containers that hold multiple Voice Routes.

This article will outline steps to:

Guidance

1. Once logged into the Phone System PowerApp, select ‘Voice Routing (Direct Routing)’, from the homepage.

 

 

Important Note

Voice Routing and related features are only available if your PSTN connection is Direct Routing and SBCs have been created. For more guidance on creating SBCs, visit this article.  

2. You will be taken to Voice Routing Checklist screen, which outlines four steps to successfully configuring Voice Routes and Voice Routing Policies for the first time.

 

 

Step 1: Add your PSTN Usage Record

1. The first step from the Voice Routing Checklist is to add your PSTN Usage Record. To do this, select the ‘Add PSTN Usage Record’ option next to step 1

 

 

 

 

 

 

(alternatively you can select the ‘PSTN Usage Records’ button to view all PSTN Usage Records, and then select add from the toolbar on that page. You can also delete PSTN Usage Records from this page).

 

2. You will be directed to a page where you will be required to add a name for your PSTN Usage Record to create it.

 

 

3. Click ‘Submit’ to add the PSTN Usage Record.

4. You will be directed to a success screen, informing you that the PSTN usage record has been created successfully, with an option to navigate back and view all the PSTN records.

 

Step 2: Add your Voice Routes

1. The second step from the Voice Routing Checklist is to add your Voice Routes. To do this, select the ‘Add your Voice Routes’ option next to step 2

 

 

 

 

 

 

(alternatively you can select the ‘Voice Routes’ button to view all Voice Routes, and then select add from the toolbar on that page. You can also edit and delete any existing Voice Routes from this page).

 

2. On this page, you will be required to provide a name, description and dialed number pattern for the voice route being added.

 

 

3. Proceed to the SBCs enrolled section to select the SBCs you want calls to route to for this Voice Route. You will be provided with a list of all available SBCs to select from. Select the left and right arrows next to the add and remove to shift the SBCs you want into the chosen SBC column.

 

4. Next, select the PSTN Usage Records for the Voice Route. This will be what was created in step 1 of the checklist. Using the left and right arrows next to the add and remove to move the selected PSTN Usage Records to the chosen records column.

 

Important Note

Selecting ‘Clear’, next to the PSTN Usage Records section will remove all records from the chosen records column.

5. After adding the chosen SBCs and PSTN Usage Records, click the ‘Submit’ button to process all changes added. A success screen will be shown to indicate the Voice Route has been added.

 

Step 3: Add your Voice Routing Policy

1. The third step from the Voice Routing Checklist is to add your Voice Routing Policy. To do this, select the ‘Add your Voice Routing Policy’ option next to step 3

 

 

 

 

 

 

(alternatively you can select the ‘Voice Routing Policy’ button to view all Voice Routing Policies, and then select add from the toolbar on that page. You can also edit and delete any existing Voice Routing Policies from this page).

 

2. You will be required to provide a name and description for the Voice Routing Policy.

 

 

3. In the PSTN Usage Records section, select the PSTN Usage Records to be used for this Voice Routing Policy. Select the PSTN Usage Records from the all records column, and then use the right and left arrows next to add and remove to shift the desired records into the chosen records column (select ‘Clear’ to remove all records from the chosen records column).

4. After adding the chosen PSTN Usage Records for the Voice Routing Policy, click the ‘Submit’ to process all changes.

 

 


5. A success screen will be shown, indicating successful creation of the Voice Routing Policy.

 

 

Step 4: Assign Voice Policy Routing Policy to Users

Once Voice Routing Policies have been created in the previous step, these can now be assigned to users. Step 4 of the Voice Routing checklist will navigate you to the users page, where policies can be assigned on an individual and bulk basis. For a comprehensive guidance on how to assign policies to users, please visit this article.

Last Reviewed Date 10/06/2022
Updated on 07/07/2022
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