NHSmail Feature Overview

This article provides an overview of features available to NHSmail users. Follow this link, enter your NHSmail credentials and begin using the features below.

Exchange OnlineExchange Online

You can access your emails, calendar and contacts through the Outlook desktop application, via a web browser (Outlook Web Access) and your mobile device. NHSmail Enhanced Service organisations will be automatically assigned 50GB of storage, while NHSmail Standard Service organisations will be assigned 4GB. For further information on managing mailbox quota please see Managing Mailbox Quota – NHSmail Support.

With Exchange Online, you’ll be able to:

  • Seamlessly interact with fellow healthcare professionals
  • Manage & co-ordinate meetings by sharing your calendar internally or externally
  • Access your email from any device, anytime
  • Arrange meetings with colleagues across your entire health and social care network

Click here for additional training content for Outlook on the web

Microsoft Teams

This application will enable you and your colleagues to send instant messages, make internal calls, share, edit and collaborate on files and documents all in one central, secure location.

With Teams, you’ll be able to:

  • Talk to and collaborate with NHSmail colleagues from different organisations and locations in real-time
  • Setup audio and video conference meetings in Exchange Online
  • Create a Teams site for project work, upload files and collaborate using persistent chat features
  • Download and access Teams features on your mobile device

Click here to check out the new Support Site dedicated to Teams functionality support.

Click here for additional training content to get started

OneDrive for Business

With OneDrive for Business, you can upload, store and access work files from multiple devices. This secure cloud service connects you to all your files, so you can create and collaborate from anywhere, at any time. NHSmail Standard Service users will be allocated 2GB and NHSmail Enhanced Service users will be allocated 1TB.

With OneDrive you’ll be able to:

  • Upload, share and work on documents in real time with different people and teams
  • View and edit files on the go with the OneDrive mobile app
  • Collaborate across organisations with anyone inside the NHSmail network
  • Collaborate with approved guest user accounts

Click here for additional training content


Use SharePoint as a unified collaboration space for content, documents and tasks. Create a site and share files with a variety of audiences across NHSmail. Use SharePoint to discover, follow and search for specific files and sites though modern and visual layouts. NHSmail Enhanced Service users will be allocated 10GB and NHSmail Standard Service users will be allocated 2GB.

With SharePoint, you’ll be able to:

  • Work on documents concurrently with other team members and see changes in real time
  • Setup a structure to manage documentation efficiently across your organisation
  • Build a landing page that provides updates about important events and news across your organisation
  • Heavily customise the look and feel of the site to suit your local needs and requirements

Important Note: Your Local Administrator will be responsible for setting up and managing your SharePoint sites. 

Click here for additional training content

Exchange OnlineExchange Online Archiving

Online Archiving is a solution that enables you to store and manage older or legacy emails outside of your primary mailbox – freeing up quota space and improving Outlook performance. Following the NHSmail refresh, you will see an additional mailbox in the left-hand side panel of Outlook (Outlook desktop application or Outlook on the Web). This will follow a similar naming convention to your primary account with the prefix ‘Online Archive’ used in the Outlook desktop client and ‘In-Place Archive’ used in Outlook on the Web, followed by your nhs.net account email address.

100GB of online archiving storage space is provided for all users. There is an option to configure a policy that will automatically move emails of a certain age into the online archive mailbox or this can be managed manually. For detailed guidance, please visit the full support site article – here.

Microsoft Office Online

You will have access to use the new online versions of Microsoft Word, PowerPoint, Excel and OneNote. Create, share and collaborate using the Office suite on your browser across all device types.

With Office Online, you’ll be able to:

  • Create and edit documents online in Word, invite others to review and co-author in real time
  • Organise and analyse your data in familiar Excel spreadsheets, with changes automatically saved as you type
  • Save notes, track progress and create to-do lists in OneNote
  • Access from anywhere on any device

Click here for additional training content

Power Automate

Power Automate is a tool that allows you to automate repetitive tasks. Using the simple interface, you will be able to create workflows to send and receive notifications, gather information and sync important files.

  • Save time and effort by automating time-consuming administrative work
  • Create workflows that generate automatic notification emails based on the completion of certain tasks
  • Track workflows, giving colleagues visibility on key tasks in real-time
  • Manage your flows on-the-go from your smartphone

Click here for additional training content

Power Apps

Power Apps is a tool that will allow you to build custom applications, without any coding knowledge or experience. Use the simple interface to turn your innovative ideas into apps. Help to modernise processes and solve challenges within your Organisation.

With Power Apps, you’ll be able to:

  • Create and launch apps to aid your job role
  • Choose from a broad range of app scenarios to improve outdated processes
  • Improve efficiency by streamlining routine tasks
  • Tailor every detail of your application to optimise usage
  • Access your apps in SharePoint or directly on your mobile

Please note, Standard Service users will not be able to create or share Power Apps with their base licence without a licence top-up.

Click here for additional training content

Microsoft Stream

Stream is a video service that allows you to create, share and interact with videos across your organisation. Share recordings, meetings or training sessions with individual colleagues or wider teams to aid collaboration and learning. Watch videos from across your organisation, in one central hub, at a time convenient for you.

With Stream, you’ll be able to:

  • Upload, view and share relevant training videos across the NHS network
  • Use video to share success stories
  • Connect and collaborate virtually with healthcare professionals across the NHSmail network
  • Deliver more compelling and impactful communications through video, which can be embedded into other MO365 applications

Please note, Standard Service organisations will need to purchase a licence top-up to use Microsoft Stream.

Click here for additional training content

Office Delve

Delve is a web-based collaboration tool, that maps connections between people, interactions and content. It will help you find and discover information relevant to you across the suite of MO365 applications and broader NHS network.  Create and customise your profile to show the files you’ve recently worked on, as well as your favourites. Browse your network by searching for fellow medical professionals based on a range of skills or demographics.

With Delve, you’ll be able to:

  • Create a profile allowing others to learn more about you
  • Discover NHS colleagues by searching for skill, projects or education
  • Create Delve boards to group content on specific topics, improving ease of access to materials
  • Improve your efficiency with improved accessibility to recent files and contacts
  • Create a personalised home page with updates that Delve suggests will be most relevant for you

Click here for additional training content

Microsoft Planner

With Planner you’ll be able to easily create, assign and manage project tasks. Use the Kanban view to organise your team’s workload and track the progress of key activities. Use buckets, labels and comments to personalise your dashboard for collaboration and planning.

With Planner, you’ll be able to:

  • Prioritise and coordinate multiple tasks simultaneously
  • Assign tasks to specific team members and track their progress
  • Receive email notifications when you have a new assignment
  • Collaborate on Teams without switching between apps
  • Increase transparency and improve teamwork

Click here for additional training content.

Power BI

Power BI is a tool that will allow you to analyse data through reports and dashboards, supporting with faster and informed decisions and presenting information in ways that makes most sense to you and your team.

With Power BI, you’ll be able to:

  • Create interactive reports and visualisations connected to real-time or static data.
  • Connect datasets from different sources into the same report – for example, an Excel spreadsheet and a SharePoint list.
  • Access Power BI reports from computer and mobile devices connected to the Internet.

Click here for additional training content

Security group for your organisation

Organisations can create a security group for SharePoint, Teams sites and Outlook calendar sharing.

The naming convention for the new security group will be allusers.ods (where .ods will reflect your organisation’s ODS code). This group will encompass all of your organisation’s users and will dynamically update as users join or leave your organisation.

To request this security user group, please access Helpdesk Self Service (HSS) and use the Security Group request form.

Teams Phone

The NHSmail Teams Phone System is a shared tenant telephony capability, supporting external calling to numbers directly from a user’s Teams client using their nhs.net address.

Save time, reduce costs, and improve business performance by bringing together calling, chat, and meetings—all in one app that empowers teams with a collaborative and context-rich experience.

Please note, organisations are require additional top-up licences to use Teams Phone System.

Click here for additional information

NHSmail Intune Service

NHSmail Intune is a corporate mobile device management (MDM) service that is integrated with existing NHSmail capabilities and natively supports the multi-organisational nature of NHSmail. NHSmail Intune provides centralised device management capability and allows organisations to maintain a good degree of oversight and local autonomy over their Android, iOS/iPadOS, Windows 10/11 and HoloLens 2 devices using Role Based Access Controls (RBAC).

NHSmail Intune’s configuration provides a core set of centrally managed security postures, settings, and applications for easy policy assignment, however organisations can also customise their own groups, policies, profiles, and apps alongside the centrally managed settings by using custom RBAC permissions.

Please note, to use intune all organisations must onboard to Intune services via the HSS process, while Standard Service Users will also require an Enterprise Mobility and Security top-up licence.

For further information see the NHSmail Intune support articles here.

Teams Rooms

Enable hybrid and collaborative meetings by using Teams Rooms. From small meeting areas to large multi-screen conference suites, Teams Rooms allows full collaboration between participants. Enjoy inclusive and interactive meetings with Teams enabled devices.

Click here for additional information.


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Click here for training.

D365 Remote Assist

Mixed Reality (MR) blends the digital and physical world by overlaying 3D digital objects onto the physical world. Using Head-Mounted Devices (HMDs), people can interact with 3D digital objects as if they physically exist in front of them.

Unlike Virtual Reality (VR) where the wearer is fully immersed in a virtual environment removed from the physical world, or Augmented Reality, where a digital object or character is inserted into the person’s surroundings captured through a camera, a Mixed Reality device overlays digital objects to the user’s surrounding physical environment without interrupting their vision.

Click here for additional information.

NHSmail Feature Overview

For a full feature overview associated with the NHSmail national policies for the Standard Service and Enhanced Service please see the below tables:

Standard Service:

Enhanced Service:

Last Reviewed Date 25/01/2024
Updated on 06/03/2024

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