O365: Platform Sync Timings

Please note when the below mentioned actions are performed the synchronisation may take some time. Please allow the synchronisation to complete for changes to take effect.

Please only raise a ticket with the helpdesk once the below sync times have lapsed.

 Sync Time


Please wait up to 15 minutes for: • Password Reset – 2-3 minutes to update
• A blank User Details update to complete the synchronisation across the platform
Please wait up to 60 minutes for: • Unlock activities for accounts locked in O365 (i.e. hosted on Exchange Online)
Please wait up to 24 hours for: • Acceptance of the Acceptable Use Policy (AUP) to replicate across the NHSmail platform
• Updates to the Global Address List (GAL) to replicate across the platform
• MS Teams changes such as policy updates or user configuration changes, etc. to replicate across the NHSmail platform
• The restore process, reattaching the mailbox attributes to replicate across the NHSmail platform
Updated on 09/02/2022

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support
back to top