Please note when the below mentioned actions are performed the synchronisation may take some time. Please allow the synchronisation to complete for changes to take effect.
Please only raise a ticket with the helpdesk once the below sync times have lapsed.
|Please wait up to 15 minutes for:||• Password Reset – 2-3 minutes to update|
|• A blank User Details update to complete the synchronisation across the platform|
|Please wait up to 60 minutes for:||• Unlock activities for accounts locked in O365 (i.e. hosted on Exchange Online)|
|Please wait up to 24 hours for:||• Acceptance of the Acceptable Use Policy (AUP) to replicate across the NHSmail platform
• Updates to the Global Address List (GAL) to replicate across the platform
• MS Teams changes such as policy updates or user configuration changes, etc. to replicate across the NHSmail platform
• The restore process, reattaching the mailbox attributes to replicate across the NHSmail platform