Please note when the below mentioned actions are performed the synchronisation may take some time. Please allow the synchronisation to complete for changes to take effect.
Please only raise a ticket with the helpdesk once the below sync times have lapsed.
|Please wait up to 15 minutes for:||• Password Reset – 2-3 minutes to update|
|• A blank Mailbox update to complete the synchronisation across the platform|
|Please wait up to 60 minutes for:||• Unlock activities for accounts locked in O365 (i.e. hosted on Exchange Online)|
|• Synchronisation of a Shared Mailbox’s name change with exchange|
|• IMAP/POP enablement on application accounts|
|Please wait up to 120 minutes for:||• Acceptance of the Acceptable Use Policy (AUP) to replicate across the NHSmail platform|
|Please wait up to 8 hours for:||• Change in status of newly created accounts from MigrationPending state to Active state|
|Please wait up to 24 hours for:||• Updates to the Global Address List (GAL) to replicate across the platform|
|• MS Teams changes such as policy updates or user configuration changes, etc. to replicate across the NHSmail platform|
|• The restore process, reattaching the mailbox attributes to replicate across the NHSmail platform|
|• Static Distribution List (SDL) and Dynamic Distribution List (DDL) updates|
|Please wait up to 48 hours for:||• Synchronisation of attribute updates from your NHSmail Portal profile with Yammer.|
|Last Reviewed Date||05/12/2023|