Please note when the below mentioned actions are performed the synchronisation may take some time. Please allow the synchronisation to complete for changes to take effect.
Please only raise a ticket with the helpdesk once the below sync times have lapsed.
|
Sync Time |
Update |
| Please wait up to 15 minutes for: | • Password Reset – 2-3 minutes to update |
| • A blank Mailbox update to complete the synchronisation across the platform | |
| Please wait up to 60 minutes for: | • Unlock activities for accounts locked in O365 (i.e. hosted on Exchange Online) |
| • Synchronisation of a Shared Mailbox’s name change with exchange | |
| • IMAP/POP enablement on application accounts | |
| Please wait up to 120 minutes for: | • Acceptance of the Acceptable Use Policy (AUP) to replicate across the NHSmail platform |
| Please wait up to 8 hours for: | • Change in status of newly created accounts from MigrationPending state to Active state |
| Please wait up to 24 hours for: | • Updates to the Global Address List (GAL) to replicate across the platform |
| • MS Teams changes such as policy updates or user configuration changes, etc. to replicate across the NHSmail platform | |
| • The restore process, reattaching the mailbox attributes to replicate across the NHSmail platform | |
| • Static Distribution List (SDL) and Dynamic Distribution List (DDL) updates | |
| Please wait up to 48 hours for: | • Synchronisation of attribute updates from your NHSmail Portal profile with Yammer. |
| Last Reviewed Date | 05/12/2023 |
