Please note when the below mentioned actions are performed the synchronisation may take some time. Please allow the synchronisation to complete for changes to take effect.
Important Note:
The sync times outlined below are the maximum we expect for the given operations listed. Therefore, please only raise a ticket with the helpdesk if the operation performed has exceeded this.
| Sync Time | Update |
| Please wait up to 15 minutes for: | • Password Reset – 2-3 minutes to update |
| • A blank Mailbox update to complete the synchronisation across the platform | |
| Please wait up to 60 minutes for: | • Unlock activities for accounts locked in O365 (i.e. hosted on Exchange Online) |
| • Synchronisation of a Shared Mailbox’s name change with exchange | |
| Please wait up to 120 minutes for: | • Acceptance of the Acceptable Use Policy (AUP) to replicate across the NHSmail platform
• Large User Policy updates to synchronise across the platform for all users. |
| Please wait up to 24 hours for: | • Change in status of newly created accounts from Pending state to Active state
• Updates to the Global Address List (GAL) to replicate across the platform |
| • MS Teams changes such as policy updates or user configuration changes, etc. to replicate across the NHSmail platform
• Large User Policy updates to synchronise across the platform for all users. |
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| • The restore process, reattaching the mailbox attributes to replicate across the NHSmail platform | |
| • Static Distribution List (SDL) and Dynamic Distribution List (DDL) updates | |
| Please wait up to 48 hours for: | • Synchronisation of attribute updates from your NHSmail Portal profile with Yammer. |
| Last Reviewed Date | 16/07/2024 |
