Browse the following FAQS for answers around the Refresh:

This guide sets out everything you need to know about the NHSmail Refresh. Starting with an overview of the transition, how to best prepare, through to information and guidance on the new, exciting features that will be made available to you and your colleagues.

This article sets out the functional changes you will experience following your upgrade. Please note that these are temporary and will last for the duration of the service Refresh. Please keep an eye on this page as it will be continually updated and added to throughout the Refresh process.

Do you use a mobile device to access NHSmail? If so, please read this guide for steps on how to re-set up access following your upgrade.

Having issues following your refresh? Please follow the below self-help steps, designed to provide quick and easy fixes to any issues you may be seeing.

Throughout your Refresh journey, you’ll receive the following three Countdown Comms sent directly to your nhs.net account.

This article provides a welcome to the Office 365 features available to NHSmail users following the service refresh. Explore the linked Microsoft training and guidance materials to get a feel for the newly available applications.

Please follow the roadmap for the complete NHSmail refresh journey. As Local Admins, you are key to making this refresh a success by completing the technical pre-requisites and supporting your local users throughout.

Throughout the Refresh journey, you’ll receive the following three Countdown Comms.

Follow this article to troubleshoot any outlook performance/post migration issues reported by your users.

If you have Multi-factor authentication (MFA) enabled on your nhs.net account and you use the Outlook desktop client, you will need to follow the instructions outlined in this article to temporarily disable MFA and establish connectivity following your upgrade.

This article sets out all you need to know around the new Data Loss Prevention Policy in Exchange Online, this being one of several additional security benefits you will experience as part of the refreshed service.

Local Administrators (LAs) will now be able to manage these O365 services via the NHSmail Portal, through user policies and application toggles. This ‘Getting Started’ article will introduce all the basic functions of O365 management via the NHSmail Portal so you can begin to provision services for your users.

We are upgrading your NHSmail service by providing all users with Office 365 subscriptions. This means, along with Teams, you will have access to a whole host of new features.