The interim process defined below has been created to allow Organisations to enable MFA in bulk for 50 users or more. Following the below steps will ensure that MFA is applied to the users provided in both the NHSmail tenant and via the Portal (to make sure they are visible via mailbox reports).
1. Raising a ticket
Once you have validated your set of users, you will need to raise a ticket in the usual way via the NHSmail Helpdesk.
Please visit the NHSmail Helpdesk contact information pages. Incidents can also be raised using the Helpdesk Self-Service.
2. Providing the mandatory Minimum Dataset (MDS)
Regardless of how your ticket is raised, you must provide the below information to allow us to progress your request:
- A list of all mailboxes in-scope for MFA in the .csv format (this can be based on the Portal mailbox report).
How do I provide the email addresses for users who should be MFA enabled?
To provide the email addresses for all users who require MFA, you will need to download the mailbox report for the organisation that you are a Local Administrator for. Visit the NHSmail Portal > Reports > Admin Reports, then select Mailbox Report from the reports dropdown list and the Organisation you support from the target organisation dropdown.
Once the report is ready, copy the email addresses to a new worksheet and save is as a .csv file. All other data can be ignored and should be removed from the .csv if copied incorrectly.
3. Resolver Team Activities
Once your ticket has been submitted with the MDS information attached, the ticket will be assigned to the NHSmail Portal resolver team for action.
4. Ticket Resolution
Upon completion of the bulk MFA enablement activity, and validation that each user has successfully had MFA applied, the ticket will be returned to the Originator (the user who raised the original request) and will be given a Resolved status.
|Last Reviewed Date||11/11/2022|