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Access Helpdesk Self-Service

Local Administrators can now raise Service Request and Incident tickets directly into the NHSmail Helpdesk by using the Helpdesk Self-Service facility. For guidance on when to use the Service Request and Incident category types, please refer to this article.

When accessing the Helpdesk Self-Service, you will be redirected to the NHS.net login page to enter your NHS.net username and password.

To access the Helpdesk Self-Service, click on the following button:


If you are not already signed in with your nhs.net credentials, click here

Please note

The Helpdesk Self-Service tool should not be used to raise urgent incidents. Instead, please contact the NHSmail Helpdesk directly on 0333 200 1133.

Further Information:

The Helpdesk Self-Service provides Local Administrators with the ability to perform the following:

  • Raise a new ticket
  • View a ticket update and status
  • Add ticket commentary to an existing ticket
  • Resolve a ticket
  • Re-open a ticket that resides in a Resolved state
  • Raise a Forensic Discovery Request (approval required)
  • Raise an Application Account Request
Last Reviewed Date 20/10/2020
Updated on 12/08/2022

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