Latest information on the NHSmail service including anti-spoofing, sharing sensitive information, unauthenticated Lightweight Directory Access Protocol (LDAP) to be disabled, improving joiner/leaver workflows, all user satisfaction survey results, Data Security and Protection Toolkit (DSPT), NHSmail Office 365 Hybrid enhancements, Portal release, Business Continuity and Disaster Recovery testing (BCDR) and general service information and reminders.

Link to access the Helpdesk Self-Service tool. Please note that the Helpdesk Self-Service tool should not be used to raise urgent incidents. Instead, please contact the NHSmail Helpdesk directly on 0333 200 1133.

How to raise a ticket through the self service portal.

Resolving a ticket on SSP

Guidance regarding re-opening tickets that are in the status 'Resolved'.

How to quickly navigate around the portal service

How to view tickets and updates to tickets

How to add an update to tickets.

What the difference between incident and service tickets are and when to use them.

Details of current known issues with the Helpdesk Self-Service tool.