How to convert a user account to an application account.

Defines the scope of data held and details the recovery of data.

Link to access the Helpdesk Self-Service tool. Please note that the Helpdesk Self-Service tool should not be used to raise urgent incidents. Instead, please contact the NHSmail Helpdesk directly on 0333 200 1133.

Guidance with regards to submitting a Application Account request using the Helpdesk Self-Service tool.

Application accounts can be converted back to a user mailbox

We understand that organisations may have specific requirements for utilising actionable email functionality within the Microsoft tenant.