Unable to Grant Send on Behalf Delegate Access Permissions When the Delegate was Created After April 2022– PRB0220702
We are aware of an issue applying Send on Behalf delegate permissions in Portal
Portal Known Issues & Guidance
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All My Organisations Not Producing Mover / Leaver Report– PRB0203777
We are aware of an issue when Local Administrators generate the Mover / Leaver report for all the organisations they administer. They are directed to a blank page and the report does not download -
Inaccurate Data in Teams Usage Report – PRB0206639
We are aware of an issue with the Teams Usage Report not producing accurate data in Portal -
Postal OTP being triggered incorrectly for Care homes and Dentistry – PRB0211709
We are aware that Postal OTP is showing as an available option when failing to register Social Care homes and Dental practices through CQC registration -
Unable to Update the Mobile Number for Users who have chosen to ‘Hide mobile’ in their profile – PRB0214704
We are aware of an issue with Local Administrators (LAs) not being able to access a user’s mobile number in the User Detail page of Portal. When a user selects ‘Hide Mobile’ in their Profile, the mobile should be hidden but accessible to LAs of their organisation for the administration of the NHSmail account -
Project Web Application SharePoint Sites Intermittently Failing to Create
Issue description We are aware of an intermittent issue when creating Project Web App SharePoint Sites in Portal. The following... -
Hyphens in External Organisation domains are being removed in Azure AD preventing users being invited via Guest Access tab – PRB0214273
We are aware of a known issue with users being unable to invite guests from certain domains via the Guest Access tab in Portal -
Local Helpdesk unable to update directory properties – Roles, Clinical Specialty, and Work Area – PRB0214194
We are aware of an issue causing Local Helpdesk users being unable to update directory properties embedded on the User Detail page in Portal -
Admin/ Reports/ Guest Access Tabs Missing for Admin Users in Portal – PRB0213097
We are aware of issues around administrative users missing the following tabs in Portal: Admin, Reports and Guest Access -
Error approving/rejecting B2B access extension requests with correct permissions – PRB0176871
We are aware of an error being received when users attempt to approve/reject B2B guest access extension requests in Portal. -
Guests Invited Outside of Portal have no AttestorID – PRB0211893
When a guest user is invited to the platform outside of Portal (i.e., via Azure Active Directory or the native Teams application), they do not have an Attestor set in the database. -
Mobile Report Not Providing Correct Data – PRB0183567
There is a known issue of inconsistent and incorrect data populating the Mobile Report generated via Portal for organisations. -
Data mismatch between Portal and AD/Exchange – PRB0187117
We are currently seeing an issue with users’ data is showing incorrectly between Portal and AD/Exchange. A user may have updated their name and email address successfully in Portal but those changes have not been replicated in AD/ Exchange causing a data mismatch. -
Teams group created in the tenant but unavailable in the Portal – PRB0184304
When creating a team via Portal, intermittently below error occurs. The team is then created in the tenant, but not in Portal. -
Account Lockouts can take several minutes to reflect in the Portal
If an account locks it can take several minutes to reflect in the Portal
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