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  4. Hyphens in External Organisation domains are being removed in Azure AD preventing users being invited via Guest Access tab – PRB0214273

Hyphens in External Organisation domains are being removed in Azure AD preventing users being invited via Guest Access tab – PRB0214273

Issue Description

We are aware of a known issue with users being unable to invite guests from certain domains via the Guest Access tab in Portal. It seems external domains that include a hyphen are not being synced correctly in the backend, resulting in Portal not allowing guests to be invited via the Guest Access tab.

Latest Updates and Guidance:

This is being investigated under problem record PRB0214273

Please raise a service request with the NHSmail helpdesk (helpdesk@nhs.net), referencing this problem record and the external domain you require guests to be invited from.

Updated on 22/08/2023

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