Portal Known Issues & Guidance

Some users within large organisations cannot be authenticated by the Local administrators for a password reset  since Typhoon release.

This error is encountered when trying to create a new user with the same first and last name, as an already existing user for that organisation that has no local ID set.

Errors with CSV Upload are found on this guide

Unable to created Dynamic Distribution Lists

If there are missing Approve/Reject Action buttons if open Static/Dynamic Distribution List via Profile area

If an account locks it can take several minutes to reflect in the Portal

When creating a team via Portal, intermittently below error occurs. The team is then created in the tenant, but not in Portal.

We are aware of accounts going into a deleting status after a delete operation is performed.

This is currently a known issue for owners of distribution lists only, this does not affect Local Administrators.

We are aware of an issue when an owner of a Distribution List makes a change to the DL properties by either adding a member, where there is over 250 members already, this will require going for Local Admin approval to the Organisation.

By design Portal allows you to create multiple Virtual Visit Bookings with the same name.