Portal Known Issues & Guidance

We’re aware of an issue when a user policy is updated for a user from the User Details page in Portal.

While moving a user from a user policy (generally national policy) with Team and Stream toggle OFF to a user policy with Team and Stream toggle ON from User Detail page, admin receives error growl - "An exception has occurred. userId not found"

We are aware of an issue that is preventing the Update button from being selected on the User Detail page in Portal

We are aware of an issue preventing the ‘Re-enroll Azure MFA’ button from working successfully in Portal

Users with the base license Microsoft E5 should be visible to Phone System administrators in Power Apps, however, we are aware of an issue that is restricting this, preventing the assignment of policies and number

We are aware of an issue which causes larger user policies to not update successfully. If a user policy has over 2k members, updates tend to timeout only partially completing the change. This affects license assignment, as well as importing additional members. No audit of the change is produced

We are aware of an issue that is preventing users with the base license "Microsoft 365 F3" from being added as an owner to Teams groups via the NHSmail Portal

We are aware of an issue causing permission discrepancies when a Local Administrator removes a Shared Mailbox (SMB) from a user’s permission in Portal. Although the SMB is no longer present under the permissions tab in Portal for the user, the user may still appear as a member in the SMB detail page

We are aware of an issue applying Send on Behalf delegate permissions in Portal

We are aware of an issue when Local Administrators generate the Mover / Leaver report for all the organisations they administer. They are directed to a blank page and the report does not download

We are aware of an issue with the Teams Usage Report not producing accurate data in Portal

We are aware of an issue with the SharePoint Site Usage Detail Report loading blank in Portal

We are aware that Postal OTP is showing as an available option when failing to register Social Care homes and Dental practices through CQC registration

We are aware of an issue with Local Administrators (LAs) not being able to access a user’s mobile number in the User Detail page of Portal. When a user selects ‘Hide Mobile’ in their Profile, the mobile should be hidden but accessible to LAs of their organisation for the administration of the NHSmail account

Issue description We are aware of an intermittent issue when creating Project Web App SharePoint Sites in Portal. The following...