Portal Known Issues & Guidance

We are aware of an issue with Booking Calendars not having Admin Users and/or Visitors visible in Portal after creation

There is a known issue around LA’s not being able to update User Policies in Portal as the receive an error stating ‘There are only #” licences available for this organisation, a maximum of # users can be added to the policy’. This prevents LA’s from performing any updates to User Policies including adding licenses or users.

We are aware of an issue that has been occurring when blank updating a user within a GP phone User Policy in Portal, their mailbox size is being reverted to 4GB as opposed to matching the mailbox size dictated by that User Policy specifically when larger mailbox is toggled on. These GP Phone User Policies were manually created in the database and were not created through the Portal UI which is causing the conflict.

This error is encountered when trying to create a new user with the same first and last name, as an already existing user for that organisation that has no local ID set.

If there are missing Approve/Reject Action buttons if open Static/Dynamic Distribution List via Profile area

If an account locks it can take several minutes to reflect in the Portal

When creating a team via Portal, intermittently below error occurs. The team is then created in the tenant, but not in Portal.

We are currently seeing an issue with users’ data is showing incorrectly between Portal and AD/Exchange. A user may have updated their name and email address successfully in Portal but those changes have not been replicated in AD/ Exchange causing a data mismatch.

There is a known issue of inconsistent and incorrect data populating the Mobile Report generated via Portal for organisations.

When a guest user is invited to the platform outside of Portal (i.e., via Azure Active Directory or the native Teams application), they do not have an Attestor set in the database.

We are aware of an error being received when users attempt to approve/reject B2B guest access extension requests in Portal.

We are aware of issues being caused when the Add On licence ‘Dial-in Conferencing’ is applied to user policies. When this licence is selected, it may cause certain toggles to disappear under the base licence. Although these toggles are missing, they remain enabled/disabled as per their previous state.

We are aware of issues around administrative users missing the following tabs in Portal: Admin, Reports and Guest Access

We are aware of an issue causing Local Helpdesk users being unable to update directory properties embedded on the User Detail page in Portal

We are aware of a known issue with users being unable to invite guests from certain domains via the Guest Access tab in Portal