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Users with License ‘Microsoft 365 F3’ Cannot be added as a Teams Group Owner via NHSmail Portal – PRB0221112

Issue description

We are aware of an issue that is preventing users with the base license “Microsoft 365 F3” from being added as an owner to Teams groups via the NHSmail Portal. The validation of an owner fails when creating and updating a Teams group and the following error is thrown:

“Owners of Teams Channel must have an O365 Licence provisioned and have the Teams application activated.”

Latest updates and guidance:

This is being investigated under problem record PRB0221112.

Since Teams group owners can be updated via the Teams native app, we recommend administrators add the required users as an owner here. If successful, further updates to the Teams group via Portal may be affected, causing the mentioned error to be thrown. Therefore, we request users raise a Service Request with the helpdesk (helpdesk@nhs.net) for any further updates that are required – please provide the Teams Display Name and Owner’s Email.

If users are unable to add the required owner via the Teams native app, we request they raise a Service Request with the helpdesk (helpdesk@nhs.net) so that the Portal team can manually update this. Please provide the Teams Display Name and Owner’s Email.

Updated on 12/03/2024

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