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  4. The “Updated By” field on User Details page Reflecting Incorrect User when User Policy is Updated for the User – PRB0222422

The “Updated By” field on User Details page Reflecting Incorrect User when User Policy is Updated for the User – PRB0222422

Issue description

We’re aware of an issue when a user policy is updated for a user from the User Details page in Portal. We expect the PLA/LA updating the user’s page to show in the Updated By field, however, are instead seeing the PLA/LA who last updated the user policy the user has just moved to.

Latest updates and guidance:

This is being investigated under problem record PRB0222422.

Admins are requested to use audit reports to monitor the actions performed on a user.

Service Requests can be raised with the Helpdesk (helpdesk@nhs.net) to have the “Updated By” field manually set to the correct user

Updated on 29/03/2024

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