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Re-enrolling Per User and Conditional Access Multi-Factor Authentication

Multi-Factor Authentication (MFA) provides an additional layer of security to an NHSmail account when signing into NHSmail via a web browser. If a user wants to register a new mobile number for MFA, Local Administrators must reset MFA settings for them. Once MFA has been reset for a user, they can register for MFA with a new mobile number. For more information please refer to Multi-Factor Authentication (MFA)


The re-enrolment process does not change the MFA status of a user, nor does it remove them from their central/local MFA security group. Therefore, users will remain in the MFA Conditional Access policy/security group. The user’s authentication method is removed, allowing them to register a new one.


Mobile numbers used to register for an NHSmail account must be UK based. Any NHSmail account registered with non-UK number will be disabled and will need to contact their local organisation to apply a UK based phone number to their NHSmail account. Please see Information – Non-UK registered Phone Numbers for more information

Resetting MFA for a user

1. Click Admin in the navigation bar at the top of the screen and select User Management from the drop down menu

selecting user management

2. Use the search box to find the account you wish to reset MFA settings for.

3. Click on the user’s Display Name to open the User Details page

Refer to the Searching for an Entry article for more information

MFA Enroll4. Click Re-enrol MFA in the Actions box




The following message will be displayed:


Last Reviewed Date 22/02/2024
Updated on 23/02/2024

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