MFA helps protect users by making it more difficult for someone else to sign in to their NHSmail account. It uses two different forms of identity: the user’s password, and a contact method.
Multi-Factor Authentication (MFA) provides an additional layer of security to your NHSmail account when signing in to NHSmail via a web browser. As a Local Administrator (LA) you will have MFA automatically enabled on your NHSmail account. You will continue to sign in to NHSmail with your username and password.
In addition to this, you will be required to authenticate your sign-on via a secondary method (for example, a text message code). This guide provides guidance on registering for and signing in with MFA. MFA helps protect users by making it more difficult for someone else to sign in to their NHSmail account. It uses two different forms of identity: the user’s password, and a contact method.
Even if someone else finds the user’s password, they will be prevented from gaining access to the NHSmail account if they do not also have access to the user’s preferred contact method.
Once MFA has been enabled on your account, two-step verification will help keep your NHSmail account secure: a security code will be sent to your mobile phone or generated via the Microsoft authenticator app every time you sign in.
Setting up Multi-Factor Authentication
- Once Multi-Factor Authentication (MFA) is enabled on your account, you will be taken through the set up process the next time you sign in.
2. Select ‘Click me for Phone Factor Authentication’ to proceed.
3. Once redirected to this page, select ‘Next’ to start. The page below allows you to choose a preferred authentication method.
Mobile App Method Enrolment
- Select ‘Mobile app’ from the menu illustrated below. You will be prompted to choose whether to receive app notifications or a verification code.
Click ‘Set up’ once you have made your choice.
2. The Configure mobile app screen below will provide instructions on how to configure the mobile app. Follow the instructions shown, starting by downloading the Microsoft Authenticator app for the mobile device you have – the app can be downloaded onto Windows Phone, Android or iOS devices.
3. Following downloading the app, open it on your mobile device.
4. Tap the ‘+’ icon to add an account and select ‘work or school account’.
5. The Configure mobile app screen will display a QR code. You will be prompted by 5 the Authenticator App to scan the QR code with your mobile device.
6. Once the app recognises the QR code it will generate a six-digit code (as shown
below). This code expires in 30 seconds but a new one will be generated if it is not
used in time.
7. On the Configure mobile app screen on your workstation, choose ‘Next’ to finish 7 configuring the app.
8. After successful registration of your mobile app, you will receive acknowledgement
that ‘mobile app has been configured for notifications and verification codes’.
Select ‘Next’ as illustrated below.
9. You will be directed to confirmation from the mobile app.
10. On your mobile app, you will be prompted to ‘Approve’ sign-in as illustrated below.
11.You will be notified verification is successful.
Mobile App Method
- Sign-in to your NHSmail account via the NHSmail Portal. You will then be prompted to set up Multi-Factor Authentication.
2. You will be prompted for MFA. Select ‘Approve’ from your mobile app.
Mobile App Method Verification
1. Enter phone details and choose whether to receive a text message with a verification code, or a phone call. This phone number is your preferred contact method, and is not linked to the number listed in your NHSmail Portal profile, i.e. it can be the same number, or you can opt for a different one.
2. Click on ‘Next’ to proceed with authentication. If you have chosen to receive a text,
you will be redirected to a verification page – follow the prompt and enter the code. If
‘Call me’ is chosen instead, answer the call and follow the instructions to be verified.
3. You will be directed to further information on use of ‘app passwords’. Please refer to the App Passwords section of this guide for further guidance.
- Following setup, you will be directed to a screen with further information on your app password. Click ‘Finished’ once you have reviewed the information and password.
Changing authentication method after registration
This section of the guide provides information on how to change your authentication method, for example, if your mobile number or your preferences change.
- Sign in to https://myapps.microsoft.com. Following sign-in select your name in 1 the top-right and choose profile.
2. Select ‘Additional security verification’ to navigate to your current settings.
3. From the Additional Security Verification Screen, choose the settings that you wish to change or add.
Changing phone number or adding a secondary number
To change the primary phone number:
- On the ‘Additional security verification’ page, select the text box with the current phone number and edit it with the new phone number.
2. Select Save. If this is the number used for the preferred verification method, the new number will need to be verified before it can be saved (this will be via text message verification code or phone call). This number is independent of the mobile number listed in your NHSmail Portal profile.
To add a secondary phone number:
- On the ‘Additional security verification’ page, check the box next to ’Alternate authentication phone’. Enter a secondary phone number in the text box. Select Save and changes are complete.
Adding or switching to mobile app authentication
On the ‘Additional security verification’ page, check the box next to ‘Authenticator
app’. Select Configure and follow the steps in the mobile app section of this guidance
- Following setup, visit https://portal.nhs.net and select ‘Login’. Sign in with your NHSmail account on the screen below.
2. After entering your login details, the authentication process will default to the
verification method you selected. You can also choose a different authentication
method if needed.
3. Open the Authenticator app to access the verification code, or have it sent to you via text message or phone call. Once you have entered the code or approved the signin attempt you will be logged in.