If you have multi-factor authentication (MFA) enabled on your nhs.net account via self-enrolment you will need to follow the instructions outlined in this article to disable MFA.
There are two options to disable MFA – please follow the appropriate steps for you:
- Disabling MFA on your own account
- Disabling MFA for another user – to be able to follow these steps you need to be a Local Administrator with the correct privileges
Option 1: Self-Service Disablement of MFA
1) Sign-in to the NHSmail portal using your .net credentials
3) Click on the self-service tab
5) You will the receive a pop-up asking to confirm the disable, select confirm
6) You will see a pop-up notification on the top right of your screen confirming you have successfully disabled MFA.
Option 2: Disabling MFA for another user
1) Sign-in to the NHSmail portal using your .net credentials
2) Navigate to Admin and User Management
3) Search for the user account in question by entering their nhs.net email address in the search bar. Double click on the user account when it appears
4) The user details window should appear, on the ‘Action’ box select ‘Disable Azure MFA’
5) A green pop up should appear on the top of the window stating MFA will be disabled.