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Licencing for NHSmail Teams Phone System

This article provides guidance on the licencing requirements for organisations that wish to onboard and utilise the NHSmail Teams Phone System. For general information on the NHSmail Teams Phone System, visit this article here.

Licencing requirements will differ depending on your external Public Switched Telephone Network (PSTN) connection strategy.

The purchase options for the required licences should be discussed with your licencing reseller. Organisations are responsible for the procurement, onboarding, and assignment of the licences to users via the NHSmail portal. For more guidance on this, please visit the following articles:

Important Note:

Licences must be assigned to the specific ODS code of the organisation that will be onboarded to use the NHSmail Teams Phone System capability.

Microsoft Calling Plans

To enable Microsoft Calling Plans on the NHSmail tenant, organisations are required to have:

  • Phone System add-on licence or,
  • O365 E5 Step Up to E3

In addition to a Calling Plan Licence.

Please see table below that highlights licensing requirements depending on the base licence plan.

Base Licence Plan (NHSmail supported) Phone System Licence Calling Plan Licence
Office 365 Enterprise E1 Not included, Phone System add-on licence required Calling Plan licences required
Office 365 Enterprise E3(R) – NHSmail default Not included, Phone System add-on licence required Calling Plan licences required
Office 365 Enterprise E5 Included, Phone System add-on licence not required Calling Plan licences required
Teams Phone with Calling Plan Included Included (Domestic)

Calling Plan Options

Domestic Calling Plans

This calling plan enables licensed users to call numbers located in the country/region where they are assigned in Microsoft 365. This comes in various options – with each licence providing a certain number of calling minutes to individual users each calendar month:

  • 120 minutes
  • 240 minutes
  • 1200 minutes

Domestic and International Calling Plans

This calling plan enables licensed users to call numbers located in the country/region where their Microsoft 365 licence is assigned to the user based on the user’s location, and to international numbers in 196 countries/regions. Per calendar month, this comes in 2 options (whichever one is reached first in the calendar month):

  • 1200 minutes of Domestic, OR
  • 600 minutes of International Calling

For more information on types of Calling Plans, please visit Microsoft guidance.

Direct Routing

To enable Direct Routing on the NHSmail central tenant, organisations are required to have:

  • Phone System add-on licence or,
  • O365 E5 Step Up to E3
Base Licence Plan (NHSmail supported) Phone System License
Office 365 Enterprise E1 Not included, Phone System add-on licence required
Office 365 Enterprise E3(R) – NHSmail default Not included, Phone System add-on licence required
Office 365 Enterprise E5 Included, Phone System add-on licence not required

Accessing the NHSmail Phone System PowerApp

For more information on how to onboard and access the NHSmail Phone System PowerApp, please visit the following articles:

Organisations will need to complete an onboarding form via Helpdesk Self Service (HSS) for identified phone system administrators from their organisation to gain access to the Phone System PowerApp. Each organisation can request for up to five users to be added for access to the Phone System PowerApp.

Once an organisation’s onboarding form for NHSmail Teams Phone System has been received and approved by the NHSmail service team, the requested users to be granted access to the Phone System PowerApp will be added to a security group where they will be provided the PowerApp licences required to access the Phone System PowerApp. The link to access the PowerApp will also be shared on email communication from the NHSmail service team.

To be able to access the reporting capability within the Phone System PowerApp, organisations will need to assign the designated users with a free PowerBI licence via user policies.

Updated on 10/06/2022
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