This article provides guidance on the licencing requirements for NHSmail Teams Phone System. For general information on the NHSmail Teams Phone System, please review this article.
Licencing requirements will differ depending on your organisation/s chosen external Public Switched Telephone Network (PSTN) connection strategy: either Calling Plans or Direct Routing.
The purchase options for the required licences should be discussed with your trusted licencing advisor or licencing reseller.
Organisations are responsible for the procurement, onboarding, and assignment of the licences to users via the NHSmail portal. All licences for NHSmail Teams Phone System are user licences. Organisations are responsible for ensuring that they have enough licences to cover every individual administrator and user who will be using NHSmail Teams Phone System.
For more guidance on this, please visit the following articles:
Important Note: Licences must be assigned to the specific ODS code of the organisation that will be onboarded to use the NHSmail Teams Phone System capability.
Licences can be onboarded by one organisation and then shared across multiple organisations (a Parent organisations sharing with Child organisations for example), however only the organisation who owns the licences can request / order phone numbers. For more information on this process, please see this article
Important Note: It is recommended that organisations assign licences to users at least 24 hours ahead of needing to assign the phone numbers to prevent any delays.
The assignment of licences to users will be managed via NHSmail Portal.
This article will provide information on:
- Licencing for Microsoft Calling Plans
- Microsoft Calling Plans Options
- Licencing for Direct Routing
- NHSmail Teams Phone System Power App licencing for Administrators
Licencing (Calling Plans)
To enable Microsoft Calling Plans on the NHSmail tenant, administrators and users with either E1 or E3(R) licences are also required to have:
- A Phone System add-on licence
AND
- A Calling Plan licence
Administrators and users with E5 licences are also required to have:
- A Calling Plan licence
| Base Licence Plan (NHSmail supported) | Phone System Licence | Calling Plan Licence |
| Office 365 Enterprise E1 | Not included, Phone System add-on licence required | Calling Plan licences required |
| Office 365 Enterprise E3(R) – NHSmail default | Not included, Phone System add-on licence required | Calling Plan licences required |
| Office 365 Enterprise E5 | Included Phone System add-on licence not required | Calling Plan licences required |
| E1/E3(R) + Teams Phone with Calling Plan | Included Phone System add-on licence not required | Included (Domestic) |
Microsoft Calling Plans – Options
Domestic Calling Plans
This calling plan enables licenced users to call numbers located in the country/region where they are assigned in Microsoft 365.
Important Note: For the NHSmail platform, only the UK region is supported.
There are three domestic calling plan options available, with each licence providing a certain number of calling minutes to individual users each calendar month:
- 120 minute Domestic Calling Plan
- 240 minute Domestic Calling Plan
- 1200 minute Domestic Calling Plan
Domestic and International Calling Plans
This calling plan enables licenced users to call numbers located in the country/region where their Microsoft 365 licence is assigned to the user based on the user’s location and to international numbers in 196 countries/regions. Each licence provides the following number of calling minutes to individual users each calendar month:
- 1200 minutes of Domestic and 600 minutes of International Calling Plan
Microsoft 365 Teams Phone with Calling Plan Bundle
Microsoft 365 Phone System and Calling Plan (bundle) add-on licence is an easy to manage bundle which includes both Microsoft Phone System and Calling Plan licence.
NHSmail organisations can have Microsoft 365 bundle licences, instead of procuring Phone System and Calling plan add-on licences separately.
The bundle includes both a Phone System licence and Calling Plan licence:
- Teams Phone with Calling Plan (Zone 1 – UK/Canada)
For more information on types of Calling Plans, please visit this Microsoft guidance.
Licencing for Direct Routing
To enable Direct Routing on the NHSmail central tenant, administrators, and users with E1 or E3(R) licences are also required to have:
- A Phone System add-on licence
Administrators and users with E5 licences are not required to have any add-on licences to use NHSmail Teams Phone System.
| Base Licence Plan (NHSmail supported) | Phone System Licence |
| Office 365 Enterprise E1 | Not included, Phone System add-on licence required |
| Office 365 Enterprise E3(R) – NHSmail default | Not included, Phone System add-on licence required |
| Office 365 Enterprise E5 | Included, Phone System add-on licence not required |
For more information on how to onboard to NHSmail Teams Phone System please visit the following articles:
NHSmail Teams Phone System Power Apps Licensing for Administrators
In addition to licencing required to use the NHSmail Teams Phone System platform, Phone System Admins will also need 2 additional licences; 1 for the Phone System Power App and 1 to access the reporting capability within the Phone System Power App.
Important Note: A link to access the NHSmail Teams Phone System Power App will be provided to Phone System Admins once their organisation has been onboarded.
Both the Power Apps Per App and Power BI licences are free for onboarded organisations.
| Access Type | Licences Type | Quantity |
| Phone System Power Apps | Power Apps Per-App | Up to 5 Phone System Admins per onboarded NHSmail organisation |
| Phone System Reporting | PowerBI Free | PowerBI Free is available to all organisations via Portal. |
Power Apps Per-App Licences: The Power Apps Per-App licence needs to be assigned to the Power Apps environment, this will be done automatically.
NHSmail organisations with Power Apps per user licences (BYOL model) can manage their licences via the NHSmail Portal.
Power BI Free Licences: Teams Phone System Power BI workspace will be configured with a Power BI Premium subscription. To access the embedded report via Power Apps, NHSmail Teams Phone System Admins will need to assign a Power BI free licence to themselves and/or any other Phone System Admins at their organisation via NHSmail Portal user policies.
For further details on the reporting capabilities available for NHSmail Teams Phone System, please see these articles: Reporting (Calling Plans) and Reporting (Direct Routing).
| Last Reviewed Date | 17/03/2023 |
