1. Home
  2. Microsoft Teams
  3. Using Teams
  4. Guidance for Teams dial-in

Guidance for Teams dial-in

Important: Dial-In licencing update

In a change to previous guidance, an agreement struck between NHS Digital and Microsoft will mean that Teams Audio Conferencing dial-in licences are available to NHSmail organisations via the Portal at no additional cost until April 2023.

Please see the Guidance for Local Administrators for further details.

Overview

Sometimes meeting organisers need to provide a ‘dial-in’ option for Teams Meetings to allow attendees to call into the meeting from a mobile or landline.

Dialling in to meetings is beneficial when people are on the road, for example, and can’t attend a meeting using the Microsoft Teams app from their PC or mobile device, or where internet connectivity may be limited.

An Audio Conferencing dial-in licence can be assigned to users to provide this option. When Teams Meetings are then scheduled, meeting attendees will have the option to call a phone number at the time of the meeting and input a Conference ID.

Users with a licence assigned to their account can follow the How to set up meetings guidance to schedule a meeting with the dial-in option.

Note

There are no consumption charges once an Audio Conferencing dial-in licence is assigned, however meeting attendees joining from their mobile or landline will be charged at their standard network rate.

Who needs an Audio Conferencing licence?

Users most likely to benefit from the Audio Conferencing dial-in licence are those responsible for scheduling meetings (e.g. personal assistants, diary managers) and where a number of attendees are expected to join when away from a computer.

Consider the following points before requesting licences…

  • Meeting organisers: Licences only need to be assigned to those who schedule meetings and require the dial-in option. Meeting attendees do not need a licence assigned to them.
  • Individuals only:Shared mailboxes cannot be set up to provide dial-in details for meetings.
  • Joining from a mobile device: Mobile attendees can alternatively join meetings using the Teams app which is free to download, and can follow the steps outlined here for support.
  • External users: Attendees from non-NHSmail organisations can join Teams Meetings from their PC, even if their organisation doesn’t use Teams. Guidance for external users is available here.
  • Presentations:Those who join via the dial-in option will have audio capability only; they will not be able to see any content presented or who is speaking.

NHSmail users should contact their Local Administrator or IT Team to request a licence.

Guidance for Local Administrators

The NHSmail team is pleased to announce that Audio Conferencing dial-in licences are available to NHSmail organisations in England at no additional cost from 7th October 2020…

An agreement struck between NHS Digital and Microsoft will mean that organisations can assign dial-in ‘Add On’ licences to users via the NHSmail Portal without needing to procure them directly from their Microsoft resellers, until April 2023.

Local Administrators will need to update their User Policies to assign licences to users requiring dial-in, including users who previously had a licence centrally funded by NHSmail as part of the initial rollout of Microsoft Teams.

Important Note

From 31st October 2020, any users previously enabled for dial-in who do not have a licence assigned via a User Policy will lose the option for their meetings.

For meetings already scheduled the Conference ID will be disabled.

Managing and assigning licences:

Audio Conferencing dial-in licences are managed in the same way as standard User Policies in the Portal and will be listed as an Add On Licence (alongside your organisation’s other licences).

When you create or edit a User Policy, the Add On licence will appear in the drop-down box:

Note

Dial-in is not listed in the applications list – so long as dial-in is selected under the Add On Licences dropdown the capability will be applied to the users in scope.

Please visit our Managing User Policies in Portal page for guidance on editing your User Policies.

Frequently Asked Questions (FAQs):

General FAQs Answers
1 What are the benefits of Teams Audio Conferencing dial-in licences? Providing attendees with the option to call into a Teams Meeting via telephone can be beneficial when people can’t attend a meeting using the Microsoft Teams app from their PC or mobile device, or where their internet connectivity is limited.
2 Who needs a dial-in licence? Licences only need to be assigned to those who schedule meetings and require the dial-in option. Meeting attendees do not need a licence assigned to them.
3 Are there any limitations on who can attend a meeting via the dial-in option? Anyone who has the dial-in number and Conference ID can join a Teams Meeting, unless the meeting organiser has locked the meeting. Whether you’re calling in using a phone or the Microsoft Teams app, you’ll be able to hear everyone else on the call, and they can hear you. The meeting organiser can ‘mute’ attendees if they don’t want to hear them.
4 Are there any charges when dial-in is used? There are no charges to your organisation when attendees choose to join a meeting via the dial-in option. Attendees joining from their mobile or landline will be charged at their standard network rate.

Consideration should be given to attendees who may use corporate-owned mobile devices to join meetings.

5 How will users know they have the dial-in capability once licences have been assigned? Meeting organisers with the Audio Conferencing dial-in licence will see the option to dial-in when scheduling new meetings in Microsoft Outlook, or by copying the ‘join information’ in Teams at the time of the meeting.
Licensing FAQs Answers
1 How do I assign licences in Portal? Audio Conferencing dial-in licences are managed in the same way as standard user policies in the Portal and will be listed in the User Policy Management page, alongside your organisation’s other licences.

Please visit our ‘Managing User Policies in Portal’ page for further guidance.

2 How long will the licences in Portal be available for? The agreement between NHS Digital and Microsoft means licences are available to assign to users until April 2023.
3 Do I need to assign licences to users who have been given the dial-in capability previously? As part of the rollout of Microsoft Teams, Audio Conferencing licences were centrally funded and made available to users on request for a limited period, in addition to ‘active users’ of NHSmail Skype for Business with the equivalent capability.

Local Administrators will need to assign licences in Portal to users requiring the dial-in option for their meetings, including those who previously had a licence centrally provided by NHSmail.

From 31st October 2020, users who do not have an Audio Conferencing licence assigned via a User Policy in the NHSmail Portal will lose the dial-in capability for meetings.

Updated on 03/11/2020

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support
back to top