Custom and 3rd Party Applications

This article outlines the 3rd party and custom applications which are available with the NHSmail Azure AD / Office 365. It does not include the core Microsoft Office 365 applications. This article lists the applications that have passed a hurdle assessment conducted by the Technical Design Authority (TDA). Once approved, applications are typically implemented within a 1–2-week window.

If you are unable to access or locate an application that appears on this list, please allow the above timeframe to elapse before reattempting.

In very rare scenarios applications may be withdrawn from the platform due to updates that make them no longer compliant with NHS platform policy.

For further information around approved/rejected NHSmail applications, the request process or application access please visit the following articles:

Please see a full list of Applications broken down by application type below:

ClickUp

Description ClickUp is a productivity tool for managing tasks and projects, and includes a health template to manage patients. The product has similar capabilities to Microsoft O365, such as functionalities within SharePoint lists, Calendars and Planner. ClickUp also integrates with Microsoft Teams, with features such as users receiving notifications when tasks are edited in the ClickUp web version, and using Teams client search to retrieve and discuss a task.
Website https://clickup.com/
Data Residency / Privacy Information https://clickup.com/privacy
Application Support Provided by ClickUp
Important Notes Clinical safety impact: A patient tracking system is included as a template, and tracks data including name, medication and allergies. Risk exists of patient data residing outside of approved NHS systems.

Licensing: ClickUp licensing is additional to Office 365 licensing. There are 4 plans – “Free Forever”, Unlimited ($5 pmm), “Business” ($9 pmm) and “Enterprise”. The free version has limited security or data privacy polices and so paid versions are recommended.

Go To Meeting

Description GoToMeeting is a video conferencing provider, with an add-in for Microsoft Teams that allows users to start and join meetings.
Website https://www.gotomeeting.com/en-gb
Data Residency / Privacy Information https://www.logmeininc.com/legal/privacy
Application Support Provided by GoToMeeting
Important Notes Licensing: All users would require additional GoToMeeting licensing (outside of Office 365). There is a 14 day free trial.

Local Considerations: Local organisations should impact assess the network configuration and desktop application installation for the GoToMeetings Application. There is no installation required for the Teams add-in.

MedxNote

Description Medxnote is a Robotic Clinical Assistant (RCA) platform that connects with existing Health Information Technology (HIT) systems and Microsoft Teams. It aims to link doctors and nurses to any clinical data at the point of care, to drive informed clinical decision making and to help clinicians discharge patients more efficiently.

Medxnote improves patient throughput by connecting Health Information Technology (HIT) systems with Microsoft Teams. The Medxnote platform is an open and extensible platform featuring HL7 FHIR integration and the ability to build a chatbot for a variety of clinical use cases.

Website https://medxnote.com/
Data Residency / Privacy Information https://medxnote.com/privacy-policy/
Application Support Provided by Medxnote
Important Notes Clinical Data usage in Teams: Medxnote integrates with organisations HIT systems and allows for the pushing of clinical data to user Teams accounts. It is important to note that integration with HIT/EHR systems would be the responsibility of the Trust and potential risks assessed appropriately.

Data Management: Specific use cases would need to be assessed for data privacy compliance. Medxnote asserts HIPAA, HL7 FHIR and GDPR compliance. The application pushes EHR data to Teams users through bots. This can be configured to push records based on criteria setup as part of individual use cases. These include the notification of results and pushing information on patients who present with specific criteria to certain doctors/users. The usage of EHRs in Teams must be assessed very carefully – links will be saved to channels which means access to those Teams must be carefully managed.

Integration: Each organisation would need to configure integration with their on-premise systems if required and conduct appropriate testing.

Miro

Description Miro is a third party application for creating whiteboards with digital sticky notes for planning and management of Agile workloads.
Website https://miro.com/
Data Residency / Privacy Information https://miro.com/legal/privacy-policy/
Application Support Provided by Miro
Important Notes Licensing: A free edition of Miro is available but is very limited. There are a number of plans that come with a cost – these start from $8 per user per month but the Enterprise Plan is a custom model. All plans above a free plan allow anonymous guest editing to be enabled which allows users to invite anybody to view the board and edit.

Organisation-wide Sharing: Default sharing within the application allows users to share content with any individual. The Enterprise Plan allows Miro admins to restrict access to particular domains but other plans cannot be restricted in a similar way. Boards can be restricted to particular individuals but this is down to the manager of the board and cannot be set Miro wide.

Training: The Teams add-in requires users to connect to Miro using a bot framework which may not be immediately obvious, so local direction or training may need to be made available.

Mural

Description Mural is a digital workspace for visual collaboration which provides visual sharing on a flexible web and mobile play space. The application allows users to drag and drop sticky notes, images, links, and documents on a shared canvas. Mural can integrate with Microsoft Teams through custom tabs, notification bots, and a messaging extension.
Website https://www.mural.co/
Data Residency / Privacy Information https://www.mural.co/terms/privacy-policy
Application Support Provided by Mural
Important Notes Licensing: All users require additional Mural licensing. There is a 30 day free trial.

Permissions: The users for Rooms and Murals are Owner and Members. Permissions for Members include Viewer, Editor and Facilitator.

3rd party integration: As a 3rd party app, Mural requires connections with external data sources. Mural integrates with Slack, Jira, and GitHub as well as with Teams.

Data sharing: Sharing is managed by owners and will need to be carefully managed to ensure data is not inadvertently disclosed.

NearPod

Description Nearpod is a productivity and student engagement tool to facilitate education and teaching – with features supporting the user to make lessons more interactive. Teams integration allows the sharing of Nearpod lessons through Microsoft Teams.
Website https://nearpod.com
Data Residency / Privacy Information https://nearpod.zendesk.com/hc/en-us/articles/360049188592
Application Support Application support should be provided by Nearpod directly
Important Notes Licensing: To use the application, a license will need to be purchased directly from Nearpod.

Organisation wide Sharing: There does not appear to be any features which would allow organisation wide sharing.

Slido

Description Slido is an application to allow polling for Q&A sessions, enabling participants to add and vote on questions they would like to have answered.
Website https://www.sli.do/
Data Residency / Privacy Information https://www.sli.do/terms#privacy-policy
Application Support Application support should be provided directly by Slido
Important Notes Licensing: There is a free version of the application but this is very limited, the other tiers start at £10 per user per month up to £50 per user per month. This license should be managed and purchased locally. Organisation wide Sharing: Sharing of information is limited only to those who are registered for a subscription.

StarLeaf

Description StarLeaf is a video conferencing and collaboration software that provides cloud based messaging, meeting and calling. Teams integration includes a video meeting feature.
Website https://www.starleaf.com
Data Residency / Privacy Information https://support.starleaf.com/legal-information/starleaf-privacy-notice/

https://support.starleaf.com/legal-information/starleaf-cloud-services-customer-terms-of-use/

Application Support Application support should be provided by StarLeaf directly
Important Notes Licensing: To use the application, a license will need to be purchased directly from StarLeaf.

Organisation wide Sharing: There does not appear to be any features which would allow organisation wide sharing, integration with Teams is simply a video meeting feature.

Virtual Visits

Description Virtual Visits allows clinicians to meet with patients virtually via the Microsoft Teams Booking app. Appointments are booked as an online meeting, with attendees receiving a unique link to join the meeting via a web browser, phone dial-in, or the Teams mobile app. The Teams Booking app allows the creation of Bookings calendars, assigning staff, and scheduling new and managing existing appointments without ever leaving Teams.
Website https://www.microsoft.com/en-gb/microsoft-365/business/scheduling-and-booking-app
Data Residency / Privacy Information The Teams booking app is hosted in the nhs.net tenant, with data stored in the O365 nhs.net environment.
Application Support Core support for the Microsoft Bookings app is provided by Microsoft.

Local administrator guidance for setting up Virtual Visits and Bookings Calendars is provided here: https://support.nhs.net/knowledge-base/virtual-visits-and-microsoft-bookings-local-administrator-guide/#virtual-visits-use-caseGuidance tailored towards users of Virtual Visits Booking Calendars is available here: https://support.nhs.net/knowledge-base/virtual-visits-user-guidance/

Important Notes User Provisioning: Provisioning of Bookings Calendars is required outside of the Teams Bookings App to ensure a consistent naming convention and an Exchange Online check before adding users to the Bookings Calendar. This can be done by local administrators in the NHSmail portal.

Licensing: No additional licensing cost. As users are migrated to Exchange Online. the Teams Bookings license will be enabled.

Updated on 30/11/2021

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