Custom and 3rd Party Applications

This article outlines the 3rd party and custom applications which are available with the NHSmail Azure AD / Office 365. It does not include the core Microsoft Office 365 applications. This article lists the applications that have passed a hurdle assessment conducted by the Technical Design Authority (TDA). Once approved, applications are typically implemented within a 1–2-week window.

If you are unable to access or locate an application that appears on this list, please allow the above timeframe to elapse before reattempting.

In very rare scenarios applications may be withdrawn from the platform due to updates that make them no longer compliant with NHS platform policy.

For further information around approved/rejected NHSmail applications, the request process or application access please visit the following articles:

Please see a full list of Applications broken down by application type below:

Accessibility Reminder

Description Accessibility Reminder is an add-in that provides a simple and effective method of notifying document authors and contributors to of accessibility issues. This solution adds reminder comments into documents with tips and links to help articles. This will help increase awareness and education of accessibility best practices.
Website https://aka.ms/a11yApp
Application Support Provided by Microsoft
Important Notes Licensing: Anyone with a nhs.net account can add add-in in their excel document, once the add-in is enable and consent for everyone.

Organisation Wide Sharing: The add-in will be enabled tenant-wide for everyone.

Clinical safety impact: The Accessibility Reminder does not introduce any clinical safety risk.

Adobe Acrobat Teams App

Description With Adobe Acrobat for Microsoft Teams, the users of the PDF file format are providing a way to collaborate with everyone in their channel and collect feedback in a single PDF – without having to leave the Microsoft Teams. Receive activity notifications when others take action on documents. Reviewers can see and comment on each other’s feedback. To use real time collaboration feature, users must have an active account with Adobe.
Website https://helpx.adobe.com/document-cloud/help/microsoft-teams
Application Support Provided by Adobe
Important Notes Licensing: Once the Teams app is consented, it can be used by all users. However, they will need an active account registered with Adobe.

Organisation Wide Sharing: The Adobe Acrobat Teams app will be consent at tenant level for all users.

Clinical safety impact: The Adobe Teams app does not introduce any clinical safety risk.

Breaktime

Description Breaktime is a PowerPoint add-in that can be used by users to add a Breaktime timer to their slide to show a breaktime countdown.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://www.flosim.com/breaktime/Privacy_Policy
Application Support Provided by Breaktime (Flow Simulation Ltd)
Important Notes Licensing Impact: Anyone with a nhs.net account can add add-in in their PowerPoints, once the add-in is enable and consent for everyone.

Organisation Wide Sharing: The add-in will be enabled tenant-wide for everyone.

Local Considerations: The add-in works in PowerPoint 2013 or later on Windows, PowerPoint on Mac (Microsoft 365), PowerPoint on Windows (Microsoft 365) and PowerPoint on the web.

ClickUp

Description ClickUp is a productivity tool for managing tasks and projects, and includes a health template to manage patients. The product has similar capabilities to Microsoft O365, such as functionalities within SharePoint lists, Calendars and Planner. ClickUp also integrates with Microsoft Teams, with features such as users receiving notifications when tasks are edited in the ClickUp web version, and using Teams client search to retrieve and discuss a task.
Website https://clickup.com/
Data Residency / Privacy Information https://clickup.com/privacy
Application Support Provided by ClickUp
Important Notes Clinical safety impact: A patient tracking system is included as a template, and tracks data including name, medication and allergies. Risk exists of patient data residing outside of approved NHS systems.

Licensing: ClickUp licensing is additional to Office 365 licensing. There are 4 plans – “Free Forever”, Unlimited ($5 pmm), “Business” ($9 pmm) and “Enterprise”. The free version has limited security or data privacy polices and so paid versions are recommended.

Data Visualizer

Description This add-in allows users to create Visio flowcharts, cross-functional flowcharts and organisation charts from Excel data with the Visio Data Visualizer Add-in. The add-in uses Office (Visio) Online to create the visualization.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://privacy.microsoft.com/
Application Support Provided by Microsoft
Important Notes Licensing Impact: Anyone with a nhs.net account can add add-in in their excel document, once the add-in is enable and consent for everyone.

Organisation Wide Sharing: The add-in will be enabled tenant-wide for everyone.

Local Considerations: The add-in works with Excel 2016 or later on Windows, Excel on Mac (Microsoft 365), Excel on Windows (Microsoft 365), Excel on the web, Mac Excel.

Forms

Description Microsoft Forms is an add-in that can be used by users create a survey, quiz, poll, or other type of form and insert it into a PowerPoint slide. People who view presentation can respond to form without leaving PowerPoint.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://privacy.microsoft.com/
Application Support Provided by Microsoft
Important Notes Licensing Impact: Anyone with a nhs.net account can add add-in in their PowerPoint document, once the add-in is enabled.

Organisation Wide Sharing: The add-in will be enabled tenant-wide for everyone.

Local Considerations: The add-in works in PowerPoint 2013 or later on Mac, PowerPoint 2013 or later on Windows, PowerPoint on the web.

Go To Meeting

Description GoToMeeting is a video conferencing provider, with an add-in for Microsoft Teams that allows users to start and join meetings.
Website https://www.gotomeeting.com/en-gb
Data Residency / Privacy Information https://www.logmeininc.com/legal/privacy
Application Support Provided by GoToMeeting
Important Notes Licensing: All users would require additional GoToMeeting licensing (outside of Office 365). There is a 14 day free trial.

Local Considerations: Local organisations should impact assess the network configuration and desktop application installation for the GoToMeetings Application. There is no installation required for the Teams add-in.

MedxNote

Description Medxnote is a Robotic Clinical Assistant (RCA) platform that connects with existing Health Information Technology (HIT) systems and Microsoft Teams. It aims to link doctors and nurses to any clinical data at the point of care, to drive informed clinical decision making and to help clinicians discharge patients more efficiently.

Medxnote improves patient throughput by connecting Health Information Technology (HIT) systems with Microsoft Teams. The Medxnote platform is an open and extensible platform featuring HL7 FHIR integration and the ability to build a chatbot for a variety of clinical use cases.

Website https://medxnote.com/
Data Residency / Privacy Information https://medxnote.com/privacy-policy/
Application Support Provided by Medxnote
Important Notes Clinical Data usage in Teams: Medxnote integrates with organisations HIT systems and allows for the pushing of clinical data to user Teams accounts. It is important to note that integration with HIT/EHR systems would be the responsibility of the Trust and potential risks assessed appropriately.

Data Management: Specific use cases would need to be assessed for data privacy compliance. Medxnote asserts HIPAA, HL7 FHIR and GDPR compliance. The application pushes EHR data to Teams users through bots. This can be configured to push records based on criteria setup as part of individual use cases. These include the notification of results and pushing information on patients who present with specific criteria to certain doctors/users. The usage of EHRs in Teams must be assessed very carefully – links will be saved to channels which means access to those Teams must be carefully managed.

Integration: Each organisation would need to configure integration with their on-premise systems if required and conduct appropriate testing.

MedxPlanner

Description MedxPlanner v1.4.7 enables hospitals to integrate their clinical tasks with Microsoft Teams. Tasks that are created in the Electronic Medical Record (EMR) or the Electronic Patient Record (EPR) can be routed to the appropriate clinical team’s Tasks by Planner plan. The clinical team can configure MedxPlanner to allocate different tasks to different Planner buckets and create default assignments based on task titles. MedxPlanner integrates with Microsoft Shifts, allowing on-call clinicians to be notified of new tasks. MedxPlanner supports synchronization, allowing EPR tasks that are sent to Planner to updated back into the EMR/ EPR.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://medxnote.com/privacy-policy/
Application Support Provided by Medxnote
Important Notes Licensing Impact: Anyone with a nhs.net account and a paid Medxplanner account can use, once the add-in is enable and consented for everyone.

Organisation Wide Sharing: The app will be enabled tenant-wide for everyone. However, the app requires to setup an account for integration with MedxPlanner. Most details will be required to cover multi-org scenario based on the below documentation:

3rd party integration: EPR/EMR connections with Planner Plan and Teams

Mendeley Cite

Description Mendeley Cite add-in for Word, allow users to speed up the process of referencing in their document from their Mendeley library. To use Mendeley, users will be required to have a free registered account from Mendeley.
Website https://pages.store.office.com
Data Residency / Privacy Information https://www.elsevier.com/legal/privacy-policy
Application Support Provided by Mendeley
Important Notes Licensing: No additional Microsoft licensing. Licensing will be the responsibility of Trusts and users utilising the app.

3rd party integration: Integration with word documents.

Clinical safety impact: The word documents with add-in might include the confidential data.

Microsoft Dynamics

Description In Excel, the Microsoft Dynamics Office Add-in allows users to read, analyze, and edit data from Microsoft Dynamics systems and publish data changes back to Microsoft Dynamics OData services. In Word, the Microsoft Dynamics Office Add-in allows users to design document templates that can then be uploaded to Microsoft Dynamics. Users can then trigger document generation that injects Microsoft Dynamics data into those document templates to produce finished documents.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://privacy.microsoft.com/
Application Support Provided by Microsoft
Important Notes Licensing Impact: Anyone with a nhs.net account can add add-in in their excel and work document, once the add-in is enable and consent for everyone. However, users will be required to have Microsoft Dynamics server details to connect to the service.

Organisation Wide Sharing: The add-in will be enabled tenant-wide for everyone. There are no changes to default sharing behavior.

Local Considerations: The add-in works in: Excel 2013 or later on Windows, Excel 2013 SP1 or later on Windows, Excel on Windows (Microsoft 365), Excel on the web, Word 2013 or later on Windows, Word 2013 SP1 or later on Windows, Word on Windows (Microsoft 365).

3rd party integration: Microsoft Dynamics – Office Apps (Excel and Word)

Miro

Description Miro is a third party application for creating whiteboards with digital sticky notes for planning and management of Agile workloads.
Website https://miro.com/
Data Residency / Privacy Information https://miro.com/legal/privacy-policy/
Application Support Provided by Miro
Important Notes Licensing: A free edition of Miro is available but is very limited. There are a number of plans that come with a cost – these start from $8 per user per month but the Enterprise Plan is a custom model. All plans above a free plan allow anonymous guest editing to be enabled which allows users to invite anybody to view the board and edit.

Organisation-wide Sharing: Default sharing within the application allows users to share content with any individual. The Enterprise Plan allows Miro admins to restrict access to particular domains but other plans cannot be restricted in a similar way. Boards can be restricted to particular individuals but this is down to the manager of the board and cannot be set Miro wide.

Training: The Teams add-in requires users to connect to Miro using a bot framework which may not be immediately obvious, so local direction or training may need to be made available.

Mitel Assistant

Description The Mitel Assistant simplifies placing calls with a Mitel call manager using the Mitel desk or softphone as the telephony endpoint. Mitel call managers feature advanced telephony for an seamless user experience. With the Mitel Assistant, Microsoft Teams users will have access to all the call functionality and features. Mitel Assistant is not supported on tablets. To use the dialing feature, users must be a current Mitel customer.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://www.mitel.com/en-ca/legal/mitel-application-privacy-policy/
Application Support Provided by Mitel
Important Notes Licensing Impact: Anyone with a nhs.net account can use Mitel in their Teams client. However, they will need a valid Mitel account for telephony features.

Organisation Wide Sharing: The add-in will be enabled tenant-wide for everyone. However, each user will need a Mitel account to use it.

Local Considerations: The add-in works in the Teams client.

Mural

Description Mural is a digital workspace for visual collaboration which provides visual sharing on a flexible web and mobile play space. The application allows users to drag and drop sticky notes, images, links, and documents on a shared canvas. Mural can integrate with Microsoft Teams through custom tabs, notification bots, and a messaging extension.
Website https://www.mural.co/
Data Residency / Privacy Information https://www.mural.co/terms/privacy-policy
Application Support Provided by Mural
Important Notes Licensing: All users require additional Mural licensing. There is a 30 day free trial.

Permissions: The users for Rooms and Murals are Owner and Members. Permissions for Members include Viewer, Editor and Facilitator.

3rd party integration: As a 3rd party app, Mural requires connections with external data sources. Mural integrates with Slack, Jira, and GitHub as well as with Teams.

Data sharing: Sharing is managed by owners and will need to be carefully managed to ensure data is not inadvertently disclosed.

NearPod

Description Nearpod is a productivity and student engagement tool to facilitate education and teaching – with features supporting the user to make lessons more interactive. Teams integration allows the sharing of Nearpod lessons through Microsoft Teams.
Website https://nearpod.com
Data Residency / Privacy Information https://nearpod.zendesk.com/hc/en-us/articles/360049188592
Application Support Application support should be provided by Nearpod directly
Important Notes Licensing: To use the application, a license will need to be purchased directly from Nearpod.

Organisation wide Sharing: There does not appear to be any features which would allow organisation wide sharing.

OX.Waiting Room (OX.DH)

Description The OX. Waiting Room is an azure native cloud solution build on the Microsoft Dataverse, which connects clinicians, patients, and data via a Microsoft Teams plugin. The app is hosted on the OX.DH tenant.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://oxdhblob.blob.core.windows.net/oxdh/privacy
Application Support Provided by OX.DH
Important Notes Licensing Impact: The Ox.wr can only be used with Microsoft Teams. NHSmail organisations / users will be required to use OX.wr will be required to have Individual Data Protection Impact Assessment (DPIAs) with OX.DH..

Organisation Wide Sharing: The OX.wr will be deployed at the tenant level for all Microsoft Teams users. Users will be required to have a registered account to use the service.

Local Considerations: The Ox.wr can only be used with Microsoft Teams. NHSmail organisations / users will be required to use OX.wr will be required to have Individual Data Protection Impact Assessment (DPIAs) with OX.DH.

3rd party integration: Microsoft Teams

People Graph

Description Microsoft People Graph is an add-in that can be used by users to show their data in a vivid way by transforming into the charts. The app provides: • 3 chart types, • 7 themes for each type and • 16 shapes
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://peoplegraph.firstpartyapps.oaspapps.com/peoplegraph/privacystatement
Application Support Provided by Microsoft
Important Notes Licensing Impact: Anyone with a nhs.net account can add add-in in their excel document, once the add-in is enable and consent for everyone.

Organisation Wide Sharing: The add-in will be enabled tenant-wide for everyone.

Local Considerations: The add-in works in Excel 2013 or later on Mac, Excel 2013 or later on Windows, Excel on the web.

Project Oakdale

Description Project Oakdale is a built-in, low-code data platform for Microsoft Teams that lets users build custom apps and workflows in Teams by using Power Apps and Power Automate. Project Oakdale—built on Common Data Service—provides relational data storage, rich data types, enterprise-grade governance, and one-click solution deployment to the Teams app store.

A Project Oakdale environment is automatically created when an app is created in the new Power Apps app in Team or a Power Apps app from the catalogue is used for the first time. The environment is used to store, manage and share team-specific data, apps and flows. Power Apps developers and Power Virtual Agents chatbot creators will now be able to make and manage their apps and bot directly in Teams with embedded Power Apps and Power Virtual Agents apps.

Website https://powerapps.microsoft.com/
Application Support Provided by Microsoft
Important Notes Licensing Impact: Project Oakdale capabilities are available as part of N365 subscription and if used within the limits does not require a licence top up. The feature requires ongoing storage quota management. Promotion of Project Oakdale environment to Common Data Service requires additional licenses.

Organisation Wide Sharing: Access to a Project Oakdale environment and its resources is restricted to users in the team. To share the app and data outside of Teams, promote the environment to Common Data Services. Record sharing is not supported in Project Oakdale. You can’t share a record with another user or team.

3rd party integration: Power Platform standard connectors are available.

QR4Office

Description
QR4Office is a QR-creation app that integrates seamlessly into Office documents.
Features include:
QR code images get embedded within the document.
Customizable color, background, and size.
Ability to set QR error correction level.
Website https://appsource.microsoft.com
Application Support Application support should be provided by Microsoft
Important Notes Licensing: Anyone with a nhs.net account can add add-in in their word, powerpoint and excel documents, once the add-in is enable and consent for everyone.

Organisation wide Sharing: The add-in will be enabled tenant-wide for everyone.

Read&Write Registration

Description Read&Write for Work is a toolbar tool that helps staff to work with more confidence, accuracy and efficiency. For those with hidden disabilities (e.g. Dyslexia), ESL or low literacy, Read&Write polishes the skills they already have. It helps them to complete complex tasks and increases their confidence and productivity. Free version provides following features: Text-to-speech only. Whereas premium (paid) version provides additional features including check it, word prediction, screen masking, Audio Maker, Highlights, Voice Notes, Scan, PDF Reader, Dictation etc.
Website https://microsoftedge.microsoft.com/addons/detail/readwrite-for-microsoft
Data Residency / Privacy Information https://www.texthelp.com/
Application Support Provided by Texthelp
Important Notes Licensing Impact: Anyone with a nhs.net account can use this add-in in supported browsers, once the add-in is enabled and consented for everyone. For premium features, users will require a paid license.

Organisation Wide Sharing: The add-in will be enabled tenant-wide for everyone. There are no changes to default sharing behavior.

Local Considerations : Read&Write is available for Windows, Mac, Google Chrome, Microsoft Edge, iPad and Android.

3rd party integration: Browsers and Office Apps

Remind

Description Remind app in Microsoft Teams allow users to setup Reminders for yourself or teams members of important meetings, to-do items etc. Set personal reminders, group chat reminders or channel reminders, recurring reminders (eg a team meeting every monday at 9am)!
Website https://teamsreminder.app/
Data Residency / Privacy Information https://teamsreminder.app/#privacy
Application Support Application support should be provided by Remind directly
Important Notes Licensing: Anyone with a nhs.net account can use this app in Teams, once the app is enabled and consented for everyone. Users will be required to purchase a paid subscription to use all features.

Organisation Wide Sharing: The app will be enabled tenant-wide for everyone. However, the app integration requires users to have a paid subscription to use all the features.

3rd party integration: Integration with Teams.

Salesforce

Description Salesforce integration with Microsoft Teams lets you search and mention Salesforce records in Teams chats and conversations. Salesforce users can view record details, and can collaborate about Salesforce records on dedicated channel tabs in Teams. Some features in the integration require a Salesforce license for access. Salesforce (legacy) app is already enabled.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://www.salesforce.com/company/privacy/
Application Support Provided by Salesforce
Important Notes Licensing Impact: Anyone with a nhs.net account and a paid Medxplanner account can use, once the add-in is enable and consented for everyone.

Organisation Wide Sharing: The app will be enabled tenant-wide for everyone. However, the app integration requires users to have a salesforce setup and account to fetch data from Salesforce.

Local Considerations: The app works in Teams and requires a paid salesforce setup.

Clinical safety impact : The app integrates Salesforce subscription with Microsoft Teams to allow users to access Salesforce records in in Teams chat and conversation.

Slack – Outlook Calendar

Description
The Outlook Calendar for Slack allows to integrate Exchange Online calendar directly in the Slack account for:
Website https://slack.com/apps/AFV5ECLBZ-outlook-calendar
Data Residency / Privacy Information https://slack.com/intl/en-in/trust/privacy/privacy-policy
Application Support Provided by Slack

https://slack.com/intl/en-gb/help/

Important Notes Licensing: This does not affect O365 licensing. Users will be required to have a free or paid Slack account to use this functionality.

Organisation Wide Sharing: Slack can be consented at the tenant level for all users but permissions are delegated at user level. Users will be required to have a registered account to use the service.

Local Considerations: Users will be required to have a registered Slack account to use the service with a Exchange Online Calendar.

3rd party integration: Outlook

Slido

Description Slido is an application to allow polling for Q&A sessions, enabling participants to add and vote on questions they would like to have answered.
Website https://www.sli.do/
Data Residency / Privacy Information https://www.sli.do/terms#privacy-policy
Application Support Application support should be provided directly by Slido
Important Notes Licensing: There is a free version of the application but this is very limited, the other tiers start at £10 per user per month up to £50 per user per month. This license should be managed and purchased locally. Organisation wide Sharing: Sharing of information is limited only to those who are registered for a subscription.

StarLeaf

Description StarLeaf is a video conferencing and collaboration software that provides cloud based messaging, meeting and calling. Teams integration includes a video meeting feature.
Website https://www.starleaf.com
Data Residency / Privacy Information https://support.starleaf.com/legal-information/starleaf-privacy-notice/

https://support.starleaf.com/legal-information/starleaf-cloud-services-customer-terms-of-use/

Application Support Application support should be provided by StarLeaf directly
Important Notes Licensing: To use the application, a license will need to be purchased directly from StarLeaf.

Organisation wide Sharing: There does not appear to be any features which would allow organisation wide sharing, integration with Teams is simply a video meeting feature.

Team Papers

Description Team Papers integrates with Microsoft Teams to make meetings easy and paperless. Agendas and documents are downloaded from Teams to meeting attendees’ Windows devices for anytime on and offline access. You literally have all the documents for all your meetings in one hand.
Website https://www.microsoft.com/en-us/p/team-papers/
Data Residency / Privacy Information https://www.pervasent.com/wp-content/uploads/2020/09/Pervasent_Privacy_Policy
Application Support Provided by Pervasent.
Important Notes Licensing Impact: There is no impact to O365 licensing with this product. The product does appear to require purchasing a subscription.

Clinical Safety Impact: The application is a general purpose productivity application and not designed specifically to process personal data. However, it is possible that end users would put such data into the application.

Teams – Adobe Sign-in (Adobe)

Description
Adobe Sign allows to keep document-signing workflows moving by adding Adobe Sign to Teams. Users can sign documents, send them for legally binding e-signatures and approvals.
The Adobe Sign service for the European Union (EU) is hosted on Amazon Web Services (AWS) (EU1) and Microsoft Azure (EU2) in an active-active high-availability Availability Zone (AZ) datacenter configuration.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://www.adobe.com/privacy/policy.html
Application Support https://helpx.adobe.com/sign/using/microsoft-teams-integration-user-guide.html
Important Notes Licensing: Anyone with a nhs.net account and a paid Adobe Sign account can use, once the add-in is enable and consented for everyone.

Organisation wide Sharing: The app will be enabled tenant-wide for everyone. However, the app integration requires users to have a salesforce setup and account to fetch data from Salesforce.

3rd party integration: Integration with Teams

Verto365

Description The Verto app is a project management tool. With integration with Microsoft Teams, it allows users to manage work, projects and collaborate directly from within Microsoft Teams with Team members.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://vertocloud.co.uk/privacy-policy/
Application Support Application support should be provided directly by Verto.
Important Notes Licensing: No additional Microsoft licensing – Licensing will be the responsibility of Trusts utilising the Verto.

Organisation Wide Sharing: Tenant wide – Once the app is consented, it can be used by all users with a valid license or subscription required to to use within Team.

Clinical Safety: Verto is using the delegated permissions to access signed-users Teams, messages, members and data.

3rd party integration: Integration with nhs.net teams

Virtual Visits

Description Virtual Visits allows clinicians to meet with patients virtually via the Microsoft Teams Booking app. Appointments are booked as an online meeting, with attendees receiving a unique link to join the meeting via a web browser, phone dial-in, or the Teams mobile app. The Teams Booking app allows the creation of Bookings calendars, assigning staff, and scheduling new and managing existing appointments without ever leaving Teams.
Website https://www.microsoft.com/en-gb/microsoft-365/business/scheduling-and-booking-app
Data Residency / Privacy Information The Teams booking app is hosted in the nhs.net tenant, with data stored in the O365 nhs.net environment.
Application Support Core support for the Microsoft Bookings app is provided by Microsoft.

Local administrator guidance for setting up Virtual Visits and Bookings Calendars is provided here: https://support.nhs.net/knowledge-base/virtual-visits-and-microsoft-bookings-local-administrator-guide/#virtual-visits-use-caseGuidance tailored towards users of Virtual Visits Booking Calendars is available here: https://support.nhs.net/knowledge-base/virtual-visits-user-guidance/

Important Notes User Provisioning: Provisioning of Bookings Calendars is required outside of the Teams Bookings App to ensure a consistent naming convention and an Exchange Online check before adding users to the Bookings Calendar. This can be done by local administrators in the NHSmail portal.

Licensing: No additional licensing cost. As users are migrated to Exchange Online. the Teams Bookings license will be enabled.

Zendesk for Outlook

Description
Zendesk Support for Outlook will allow users responsible to provide support to convert their email into support ticket. The integration will copy any existing email including attachments and create a ticket in Zendesk support.
This add-in can read or modify the contents of any item in your mailbox, and create new items. It can access personal information — such as the body, subject, sender, recipients, or attachments — in any message or calendar item. It may send this data to a third-party service.
Website https://appsource.microsoft.com/
Data Residency / Privacy Information https://outlook.zendesk-integrations.com/terms-and-conditions
Application Support Provided by Zendesk

https://support.zendesk.com/

Important Notes Licensing: Anyone with a nhs.net account can add add-in in their Outlook. However, to use this, organisations will require a paid subscription to use zendesk support.

Organisation Wide Sharing: The add-in will be enabled tenant-wide for everyone.

3rd party integration: Outlook

Updated on 29/04/2022

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support
back to top