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ServiceNow request process for Stores

Introduction to the request process

This guide provides detailed information about the process involved in:

  • Requesting a SharePoint app from the SharePoint Store to be added
  • Requesting a Custom/third-party app to be added to the relevant global/site collection app catalogue
  • Requesting a new Teams app to be added to the Teams App Store
  • Requesting a new Office 365 Store App (Add-ins from App Source)
  • Requesting a new Global Term Group
  • Requesting to manage the Terms in the Group

Once a request has been submitted the details will be investigated and reviewed by the NHSmail Technical Design Authority (TDA) as part of a hurdle assessment.

The Application Hurdle Assessment is the process whereby Microsoft, third-party and custom applications are reviewed by the NHSmail Technical Design Authority (TDA) to determine suitability for integration with the NHSmail shared Tenant.

The purpose of a hurdle assessment is to determine whether an application would cause any significant impact to the NHSmail shared tenant and if certain criteria around data residency, security and assurance are satisfied. It is not intended to be a full assessment of whether an application is suitable for use by NHS organisations.

Request Type overview

Requesting a SharePoint app from the SharePoint Store to be added

  • You can request a SharePoint application from the Microsoft SharePoint App store to be added to the NHSmail global SharePoint app catalogue

Requesting a Custom/third-party app to be added to global/site collection app catalogue

  • You can request a custom (SPFx – SharePoint framework/SharePoint customisation and extensibility model) application and/or third-party application to be added to the relevant NHSmail global app catalogue, or to your organisation’s site collection app catalogue

Requesting a new Teams app to be added to the Teams App Store

  • You can request applications from the Microsoft Teams App store to be added to the NHSmail global Teams App Store

Requesting a new Office 365 Store app (Add-ins from App Source)

  • Office add-ins can help users to personalise their documents and streamline the way they access information on the web. You can request for App Source (add-ins) applications from the App Source store to be added to the relevant NHSmail global catalogue

Requesting a new Global Term Group

  • You can request for the creation of a new Global Term Group – a selection of term sets that will be available to use across all sites on the NHSmail shared tenant

Requesting to manage the Terms in the Group

IMPORTANT NOTE

Aside from custom/third party apps which can be configured to only be used by a single organisation, all other apps (and global term groups) that are enabled, are done so for all users on the NHSmail tenant and can be downloaded from the relevant store.

Step by step on how to raise a Stores request

1. To raise a request for one of the following requests above, firstly access the NHSmail Helpdesk by using the Helpdesk Self-Service option

 

 

2. Click on Raise a Request

 

 

 

3. Scroll through the page of request categories until you find Stores and select

4. Select your request type from the drop down

5. Please ensure all mandatory fields on the form are completed before selecting

IMPORTANT NOTE

Please ensure you complete the form with as much detail as possible (including attaching any necessary attachments).  After the request has been submitted, you will be unable to make any changes or updates as this information will be passed to the NHSmail Technical Design Authority (TDA) for review –Note that failure to provide all necessary information may result in your request being rejected. Once submitted, please allow 2 working weeks for the assessment to be completed. You will be informed via the requestor email submitted as to whether your request has been approved or rejected.

If approved your request will be implemented by the O365 support team, with applications typically being enabled within 1-2 weeks after approval. Any further updates will also be communicated via email.

For further details on approved and reviewed applications, please visit Approved and Rejections Applications – NHSmail support.

For details on how to access approved applications across the O365 suite please visit Introduction to 365 Stores and Accessing Applications – NHSmail support.

Updated on 12/11/2021

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