Helpdesk Self-Service

Link to access the Helpdesk Self-Service tool. Please note that the Helpdesk Self-Service tool should not be used to raise urgent incidents. Instead, please contact the NHSmail Helpdesk directly on 0333 200 1133.

What the difference between incident and service tickets are and when to use them.

How to raise a ticket through the self service portal.

How to view tickets and updates to tickets

How to add an update to tickets.

Resolving a ticket on SSP

Guidance regarding re-opening tickets that are in the status 'Resolved'.

How to quickly navigate around the portal service

Set up notifications for specific tickets.

Guidance with regards submitting a Forensic Discovery request using the Helpdesk Self-Service tool.

Details of current known issues with the Helpdesk Self-Service tool.

Guidance with regards to submitting a Application Account request using the Helpdesk Self-Service tool.

This guidance provides you information about what is NHSmail Guide, NHSmail guide functionalities, accessing support resources, viewing and managing existing tickets, raising new support tickets, navigation and shortcuts, private beta, how will it work, how to get access, where to get Support, and frequently asked questions